Client Success Manager – Value Based Care

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 $80 000 - $135 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Marathon Health

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2005

🤝 B2B

🧘 Bien-être

💰 Private Equity Round - Marathon Health en 2019-10

B2B • Wellness

Marathon Health est une entreprise de services de santé qui propose des solutions de soins primaires avancés et de santé au travail personnalisées, axées sur les employeurs. Elle exploite des centres de santé sur site et à proximité, des centres de santé en réseau, ainsi que des services de soins primaires virtuels et de santé comportementale. Elle offre également la gestion de la santé des populations, la gestion des médicaments et du coaching de style de vie pour améliorer les résultats et réduire les coûts de santé pour les employeurs. Marathon Health s'associe avec des employeurs, des syndicats et des régimes de santé pour adapter des modèles de soins qui augmentent l'engagement, réduisent l'utilisation des urgences et des soins hospitaliers, et génèrent un retour sur investissement mesurable.

Description

• The Client Success Manager is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned customers. • This role is engaged in the strategic and proactive planning within the client’s overall line of business and is responsible for identifying and executing opportunities to engage the employee and member population to ultimately drive clinical and savings outcomes. • Serve as a trusted advisor who leverages claims data, value-based care insights, and performance analytics to demonstrate ROI and guide clients toward strategies that optimize health outcomes and total cost of care. • Accomplished via proactive and timely issue resolution, consulting customers on best practices, reviewing service/product offerings, recommending new solutions, and providing market insights. • Develop a deep understanding and interest of population health and healthcare utilization data, including medical and pharmacy claims trends, with the ability to articulate results and translate insights into actionable client strategies. • Leverage claims data and value-based care metrics to identify care gaps, high-cost utilization patterns, and opportunities for improved clinical intervention and cost containment. • Consult with clients on value-based care principles, helping them understand how primary care investment reduces downstream claims spend and improves overall plan performance.

🎯 Exigences

• Bachelor’s degree in business or healthcare administration and 5 or more years of directly related healthcare operations or account/client management experience, or an equivalent combination of education and experience. • Proven success managing clients with complex needs and high expectations. • Experience influencing stakeholders at all levels. • Experience and understanding of Tart-Hartley and union environment. • Strong command of healthcare data analytics, claims analysis, value-based care models, performance guarantee structures, and operational/clinical alignment. • Experienced in developing and delivering presentations, including claims reviews and value-based care performance summaries. • Working knowledge of medical and pharmacy claims data, cost drivers, and total cost of care methodologies. • Familiarity with value-based care frameworks, risk stratification, and quality measure reporting (e.g., HEDIS, care gap closure). • Direct experience working with or alongside risk‑based, value‑based, or alternative payment models, including PEPM structures, cost‑plus arrangements, outcomes‑based pricing, or shared‑risk frameworks. • Strong project management, account portfolio planning, and prioritization.

🏖️ Avantages

• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities • Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave • Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters • Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting • Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable