Renewal Account Manager

🕒 il y a 1 jour

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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NICE

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1991

☁️ SaaS

🤖 Intelligence artificielle

📡 Télécommunications

SaaS • Artificial Intelligence • Telecommunications

NICE est un fournisseur leader de solutions d'automatisation du service client alimentées par l'IA, transformant les centres de contact en centres d'expérience client de classe mondiale. Leur plateforme CXone Mpower offre une automatisation complète des flux de travail du service client, intégrant agents humains et IA pour fournir des interactions client efficaces et personnalisées. Les offres de NICE comprennent l'IA pour l'expérience client, des solutions numériques et en libre-service, l'engagement et la gestion de la main-d'œuvre, ainsi que des plateformes de centres de contact entièrement basées sur le cloud. Ils sont reconnus comme un leader dans l'industrie des centres de contact en tant que service (CCaaS), fournissant des outils pour augmenter l'efficacité opérationnelle, l'engagement des employés et améliorer la satisfaction client.

Description

• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions. • Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations. • Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations • Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals • Partner with the finance team to ensure healthy price points • Extending contracts for multiple years • Become intimately familiar with customer contracts and NiCE billing methods • Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer. • Maintain working knowledge of NiCE products/services • Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer • Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel. • Communicate effectively and professionally with internal and external stakeholders. • Investigate areas of risk and prepare course of action/recommendations to minimize risk • Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

🎯 Exigences

• Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience • 4+ years applicable experience in contract negotiation • 4+ years in contact center or service delivery • Experience with SAAS billing models • Demonstrated experience in a fast-paced environment and meeting customer contract timelines • Demonstrated experience working independently with little to no daily supervision • Ability to pivot between negotiation projects • Ability to multitask responsibilities • Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations. • Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters. • Tracking and reporting on renewal metrics, such as renewal rates. • To be innovative with strategic ideas and approaches in negotiation • To have Problem solving and critical thinking skills • To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs. • To be Efficient with Microsoft office applications, PowerPoint, and Salesforce. • Bonus Experience: Account Management or sales experience

🏖️ Avantages

• Join an ever-growing, market disrupting, global company • Fast-paced, collaborative, and creative environment • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.