Customer Success Manager, SMB

🕒 il y a 2 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $110 000 - $115 000 / an

⏰ Temps Plein

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Nooks

Site WebLinkedInTous les Emplois

1 - 10 employés

🤖 Intelligence artificielle

🏢 Entreprise

Artificial Intelligence • Sales • Enterprise

Nooks est une plateforme d’assistant commercial IA qui automatise les tâches d’appel, la prospection et le coaching pour améliorer la productivité des ventes et les taux de conversion. La plateforme inclut notamment un assistant de dialing IA, des outils de prospection et des simulateurs de coaching pour aider les équipes commerciales à entrer en contact avec davantage de prospects, plus efficacement. L’objectif de Nooks est de doper les équipes commerciales en augmentant significativement leurs connexions d’appel et l’engagement, afin qu’elles puissent se concentrer sur l’aspect humain de la vente plutôt que sur les tâches administratives.

Description

• Manage a portfolio of 150 SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business. • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes. • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations. • Monitor customer health metrics and develop proactive plans to address areas of concern. • Assist with Technical Support for your customers as needed. • Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently. • Serve as the voice of the customer within Nooks, providing product feedback to ensure SMB customer requirements are successfully met.

🎯 Exigences

• 1+ years of SDR experience • 1+ years of customer onboarding and support experience with a B2B SaaS tool • Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical • 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred • Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack • Comfortable with data analytics and experience using data to proactively identify customer challenges • Excellent written and verbal communication skills • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

🏖️ Avantages

• competitive compensation because we want to hire the best people and reward them for their contributions to our mission • equity • generous perks • comprehensive benefits