Digital Support Specialist

🕒 il y a 11 jours

🇺🇸 États-Unis – Télétravail

💵 $23 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🦅 Parrain de Visa H1B

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Nymbus

Site WebLinkedInTous les Emplois

201 - 500 employés

🏦 Banque

💳 Fintech

☁️ SaaS

Banking • Fintech • SaaS

Nymbus est une entreprise technologique qui fournit des solutions bancaires modernes adaptées aux banques et coopératives de crédit. Elle propose une plateforme de core banking robuste qui facilite le lancement de services bancaires numériques et de stratégies de détail, permettant ainsi aux institutions d'innover rapidement tout en assurant conformité et efficacité opérationnelle. Grâce à sa gamme de services incluant l'intégration, les outils bancaires numériques et les services gérés, Nymbus permet aux institutions financières d'améliorer l'expérience client et de stimuler la croissance dans un environnement concurrentiel.

Description

• Efficiently answer inbound calls, secure messages and other communications from digital bank clients. • Accurately manage communication for new digital bank customers related to new account onboarding. • Solve problems and answer questions; listen to and anticipate clients’ needs in order to completely and accurately resolve their issue on first contact, reporting problems in systems and identifying client impacting situations proactively. • Utilize numerous programs and systems to investigate, troubleshoot and resolve client tickets and inquiries. • Actively participate in testing of bank environments, validation of data and use of systems to adequately verify new code and enhancements are fully vetted. • Monitor Digital Bank applications and decision based on structured account onboarding procedures while adhering to respective regulations and policies. • Complete all transactions with accuracy and within guidelines, policies or procedures, exercising discretion and independent judgement. • Develop oneself professionally by participating in training, engaging in self improvement initiatives and skill-building activities to enhance product knowledge, systems knowledge, sales and client relations skills. Actively participate in coaching and feedback sessions by setting goals and achieving results. • Proactively take advantage of opportunities to become more involved with job training on processes or procedures through daily job functions. • Perform all other related duties as required or assigned.

🎯 Exigences

• Associate’s Degree or equivalent experience in a related field • 2+ years of relevant experience in the financial industry • Heavy Call Center experience OR experience working within a Bank or Credit Union in a customer service role (Bank Teller, etc.) • Working knowledge of computer hardware and software systems, and diagnostic utilities • Expert communication and documentation skills, both verbal as well as written • Strong technical training skills and detail oriented • Exceptional interpersonal and client engagement skills • Proven analytical, strong attention to detail and problem-solving skills • Ability to prioritize work to meet deadlines • Flexibility to work varied schedules, including evenings, weekends, and holidays as required.

🏖️ Avantages

• Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates. • Annual Cash Bonus and Equity Options commensurate with the role level and experience. • Fully Remote. • 401(k) plan. • Insurance - Health, Dental, and Vision. • Time Off