Call Center Representative

🕒 il y a 11 jours

🗽 New York – Distant

🗽 New York – Remote

💵 $20 - $23 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

📞 Téléconseiller

🚫👨‍🎓 Aucun diplôme requis

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New York Psychotherapy and Counseling Center (NYPCC)

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1974

⚕️ Assurance santé

🤝 À but non lucratif

🧘 Bien-être

Healthcare Insurance • Non-profit • Wellness

Le New York Psychotherapy and Counseling Center (NYPCC) est une organisation à but non lucratif dédiée à fournir des soins de santé mentale accessibles et de qualité aux populations mal desservies de la ville de New York. Le centre gère des installations de santé mentale modernes et accueillantes, agréées par l'Office de la santé mentale de l'État de New York, et dispose de cliniciens bilingues et multiculturels, ainsi que de psychiatres certifiés. Le NYPCC offre des services aux clients de tous âges, traitant des problèmes tels que le stress, la dépression, l'anxiété et les traumatismes, grâce à des options en personne et en téléconsultation. Leur engagement s'étend à des programmes de sensibilisation communautaire, incluant des ateliers éducatifs et des collaborations avec des écoles. De plus, le NYPCC offre une coordination de soins complète par le biais de son programme 'Gateway to Wellness', garantissant aux clients l'accès aux ressources nécessaires pour maintenir leur santé générale. Ouvert sept jours sur sept, le NYPCC souligne son engagement à fournir des services de santé mentale opportuns et inclusifs.

Description

• Answer all inbound calls with professionalism and customer service framework communication. • Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed • Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls) • Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery. • Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors. • Document and complete Call Center Form for data call log. • Fulfill surveys/reports issued by Call Center Supervisor as needed. • Complete Call Center task assignments provided by management team • Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals. • Maintain confidentiality and always comply to HIPAA regulations. • Assist with intake calls for case management as needed for coverage and staff call outs. • Provide support to the clinical team and chart maintenance as needed. • Perform other duties and tasks as assigned by Senior Clerical Team • Perform other related duties and tasks as assigned by the Call Center Supervisor.

🎯 Exigences

• Must be fully Bilingual in English and Spanish • Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required. • High School Diploma or equivalent is required • Must be proficient in MS Office (Outlook, Word, and Excel) • Must have the ability to learn new software • Possesses the personality and demeanor to work with difficult clients • Must be detail-oriented and have the ability to multi-task • Must be a team player • Thrives under pressure in an outpatient client environment • 1 form of picture ID (non-expired) Unexpired passport: OR Driver’s License AND Social Security Card; OR State ID Card AND Social Security Card

🏖️ Avantages

• Medical, Dental, and Vision Insurance is Paid for by NYPCC • 100% Paid Time Off and Company Paid Holidays • Annual Rate Increases • 403B Retirement Plan with Match! • Continuing Education Opportunities Available • Professional Development through NYPCC Academy • Amazing Workplace Culture