Customer Success Manager, CSM

🕒 il y a 21 jours

🌽 Illinois – Distant

🌽 Illinois – Remote

⏰ Temps Plein

🟠 Senior

🔴 Expert

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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ORBCOMM

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1993

🚗 Transport

🌾 Agriculture

Transport • Maritime • Agriculture

ORBCOMM est une entreprise technologique spécialisée dans les solutions de l'Internet des Objets (IoT), fournissant des services de télématique et de connectivité à travers diverses industries. Avec un accent sur le transport, le maritime et l'industrie lourde, ORBCOMM permet la visibilité, la surveillance et la gestion des actifs en temps réel grâce à la communication par satellite et cellulaire. Leurs offres incluent des solutions de gestion de flotte, le suivi des conteneurs et des services spécialisés pour l'agriculture et les ressources naturelles, visant à améliorer l'efficacité opérationnelle et la sécurité pour leurs clients.

Description

• own strategic customer value management for a portfolio of VIACHAIN accounts • ensure customers clearly understand, realize, and can articulate the value they receive from ORBCOMM’s solutions • help drive growth in revenue per asset by increasing adoption of applicable ORBCOMM products and services across priority customer segments • work closely with Sales, Product, Operations, Engineering, and Customer Support Operations to strengthen customer relationships • document ROI narratives, identify value levers, and support expansion opportunities that increase annualized recurring revenue per asset • focus on customer value realization, adoption, reference readiness, revenue expansion, and strategic account health • develop a deep understanding of each customer’s current ORBCOMM solution footprint • build account specific Customer Value Profiles that clearly document how customers use ORBCOMM solutions and the operational or financial value they receive • translate product usage and customer feedback into clear ROI narratives

🎯 Exigences

• 7+ years of experience in customer success, account management, solution consulting, business operations, or strategic customer engagement. • Experience working with enterprise or strategic B2B customers. • Strong ability to understand customer workflows, business problems, and operational value drivers. • Commercial orientation with the ability to identify expansion opportunities. • Strong communication skills, including the ability to create executive ready summaries and customer facing value narratives. • Ability to work cross functionally with Sales, Product, Support, Finance, and Operations. • Strong analytical skills and comfort working with customer data, product usage, ARR, asset counts, adoption metrics, and account health indicators. • Experience supporting QBRs, executive reviews, customer success plans, or strategic account planning. • Leverage AI-enabled tools and automation to support daily tasks and productivity. • Commitment to continuous learning in digital and AI literacy. • Experience in IoT, telematics, logistics, transportation, supply chain visibility, maritime, cold chain, trailer/container tracking, or SaaS/platform businesses. • Experience with ARR, recurring revenue models, product adoption, expansion motions, and revenue per asset or revenue per unit economics. • Familiarity with enterprise customer reference programs, ROI modeling, or value realization frameworks. • Experience working in a PE-backed or value creation focused business environment. • Ability to translate technical products and operational workflows into clear business outcomes.

🏖️ Avantages

• health and wellness coverage • paid time off • retirement or savings programs • flexible work arrangements • insurance coverage • lifestyle perks • access to employee discounts