TAM Director

🕒 il y a 21 jours

🇺🇸 États-Unis – Télétravail

💵 $255 000 - $285 000 / an

⏰ Temps Plein

🔴 Expert

👔 Directeur

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 7%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Oscilar

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2021

💼 Conseil

🏥 Santé

⚖️ Juridique

Consulting • Healthcare • Legal

Oscilar est une plateforme de gestion des risques axée sur la défense contre la fraude, l'octroi de crédit, les risques d'intégration et la conformité AML pour les institutions financières. Grâce à son AI Risk Decisioning™ avancé, Oscilar permet aux organisations de prendre des décisions de risque plus rapides et plus intelligentes, de suivre les parcours clients et d'assurer une conformité réglementaire sans accroc. La plateforme Oscilar offre des analyses complètes et des capacités de détection proactive, adaptées pour répondre aux besoins uniques en matière de risque des banques, fintechs et coopératives de crédit.

Description

• Lead, hire, and develop a high-performing Technical Account Management team • Empower TAMs to own customer engagement from onboarding and implementation through adoption, renewal, and expansion • Own team performance against GRR, NRR, customer satisfaction, product adoption, and time-to-value objectives • Establish standards for account success planning, executive engagement, customer health management, and retention and expansion opportunities • Serve as senior escalation point for strategic accounts, complex technical challenges, critical incidents, and high-stakes customer engagements • Build executive stakeholder relationships and lead strategic business reviews • Partner with Account Executives, Sales Engineers, Solutions Architects, and Customer Success leadership on renewals, expansion, and implementations • Provide technical leadership across API integrations, SQL, Python, cloud infrastructure, and enterprise data workflows • Champion agentic AI adoption, including automation strategies, workflow design, deployment, and optimization • Build team fluency in AI agent evaluation, human-in-the-loop workflows, performance monitoring, and production governance • Leverage Claude, Cursor, GPT, or similar AI tools to accelerate analysis and productivity • Represent the voice of the customer in Product and Engineering discussions and provide roadmap recommendations • Partner on beta programs, early-access initiatives, and reusable implementation frameworks • Build scalable operating processes, customer health frameworks, performance dashboards, and team development programs • Communicate portfolio performance, renewal risk, expansion opportunities, and strategic customer insights to senior leadership • Build a high-performing TAM organization with independent portfolio ownership, technical credibility, and commercial accountability • Improve customer retention, net revenue retention, product adoption, and time-to-value • Accelerate adoption of AI-powered decisioning and agentic AI capabilities • Create feedback loops between customers, Product, and Engineering • Establish scalable customer success frameworks supporting company growth

🎯 Exigences

• 10+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, or related technical customer-facing roles within enterprise SaaS, fintech, or AI-driven platforms • 5+ years of leadership experience • Experience hiring, coaching, developing, and scaling high-performing technical customer-facing teams • Experience leading enterprise customer portfolios with accountability for GRR, NRR, customer adoption, retention, and expansion • Experience with independent account ownership, commercial accountability, and strong technical judgment • Deep understanding of enterprise customer success, executive business reviews, customer health frameworks, renewal strategy, account planning, and expansion motions • Strong technical foundation across REST APIs, SQL, Python, data integrations, and cloud infrastructure (AWS, GCP, or Azure) • Ability to guide complex customer implementations, troubleshoot technical escalations, and collaborate with Solutions Architects, Product, and Engineering • Familiarity with AI/ML platforms, agentic AI, or LLM-powered enterprise workflows, including deployment, evaluation, and operational considerations • Practical experience leveraging LLMs and AI tools • Strong commercial instincts connecting technical adoption and customer value realization with retention and revenue expansion • Exceptional executive communication skills and ability to influence C-suite stakeholders • Data-driven leadership experience defining KPIs, tracking leading indicators, and using performance insights • Ability to influence cross-functional stakeholders and translate customer insights into product, engineering, and business outcomes • Preferred: domain expertise in fraud prevention, credit risk, identity, AML/KYC/KYB, compliance, or financial-services risk decisioning • Preferred: experience at a fintech, financial institution, fraud or risk management platform, or enterprise AI company • Preferred: experience deploying, supporting, or advising on agentic AI systems, AI agents, or LLM-powered enterprise workflows • Preferred: familiarity with rules engines, ML-driven decisioning, case management, alert management, and risk operations • Preferred: experience with Salesforce, Gainsight, Totango, or similar customer success platforms • Preferred: experience building or scaling a Technical Account Management function in a high-growth startup or scale-up environment

🏖️ Avantages

• Competitive salary and equity packages • 401(k) plan • Remote-first culture • 100% employer-covered comprehensive health, dental, and vision insurance with a top-tier plan for you and your dependents (US) • Unlimited PTO policy • Family-friendly environment • Regular team events and offsites • Unparalleled learning and professional development opportunities • Impact of making the internet safer by protecting online transactions

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