Customer Support Specialist

🕒 il y a 9 jours

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Ostrom

Site WebLinkedInTous les Emplois

11 - 50 employés

💼 Conseil

📦 Logistique

⚡ Énergie

Consulting • Logistics • Energy

Ostrom est une plateforme de gestion énergétique numérique certifiée B Corp™ basée à Berlin, qui rend l'électricité verte abordable et simple pour les foyers en Allemagne.

Description

• You provide written support to our customers via email, responding to their inquiries quickly, politely, and with a solution-oriented approach. • You are responsible for smooth operational processes, e.g., customer switches or inquiries about invoices and tariffs. • You are responsible for smooth operational processes, e.g., supplier changes or questions about invoices and tariffs, as well as operational back-office processes in contract management. • You find pragmatic and sustainable solutions in dispute cases — applying tact and efficiency. • You resolve complex cases directly with other electricity suppliers, grid operators, or metering point operators. • You have an understanding of energy-sector topics (e.g., market communication, EDIFACT). • You work independently, contribute ideas for process improvements, and help to further improve our service quality.

🎯 Exigences

• You enjoy helping customers, solving problems, and like to explain complex topics in a simple and understandable way. • You have some experience in customer service — ideally in written channels (e.g., email support, ticketing systems). • You work proactively, solution-oriented and in a structured way — even when things get hectic. • You enjoy working in a team and are eager to help shape things in a dynamic start-up environment. • You have very good German skills (C1) and good English skills (at least B2).

🏖️ Avantages

• An annual learning budget • Company pension scheme • Company events • Discounted USC membership • Discounted BVG public transport ticket • E‑bike or e‑moped • Exclusive discounts via FutureBens or monthly vouchers