Software Support Specialist

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Körber

Site WebLinkedInTous les Emplois

10 000+ employés

💼 Conseil

🏥 Santé

🎖️ Défense

Consulting • Healthcare • Defense

Körber est un groupe technologique international de premier plan avec plus de 12 000 employés dans plus de 100 sites à travers le monde. L'entreprise opère dans quatre principaux domaines d'activités : le Digital, la Pharma, la Supply Chain, et les Technologies. Körber se concentre sur le développement de produits, solutions et services innovants visant le leadership technologique et la durabilité. Elle s'engage à mettre en œuvre des initiatives durables, à atteindre des émissions nettes de CO₂ nulles d'ici 2040, et à maintenir des normes élevées en matière d'écoconception et d'évaluations du cycle de vie. Körber est reconnu pour ses partenariats stratégiques dans les écosystèmes, notamment dans les industries pharmaceutiques et biotechnologiques, et est impliqué dans les domaines de la logistique de fabrication, de l'intelligence artificielle et des technologies d'automatisation.

Description

• You are responsible for remote support for our software products • In this role you provide support via remote access for our warehouse management systems and our software used to control logistics processes at customers worldwide • As the technical point of contact, you receive error reports from end customers and independently perform fault analysis/diagnosis and troubleshooting using our remote maintenance software • Documenting service cases in our ticketing system and maintaining a knowledge base are also part of your responsibilities

🎯 Exigences

• You have vocational training as an IT specialist, a degree in computer science, or comparable qualifications • You have solid knowledge of Windows operating systems (servers and clients) as well as IT hardware and software; initial experience with Linux is desirable • You have knowledge of SQL • Ideally, you have already worked with relational databases (e.g., Oracle) • You have good English and very good German skills, both spoken and written • You are a team player, a strong communicator and service-oriented • A strong service mentality and willingness to learn, combined with excellent interpersonal skills, distinguish you • You are willing to work in a shift system and appreciate a varied work schedule

🏖️ Avantages

• Tax-free benefit allowance for the purchase of a variety of goods or services • Discounted lunch • "New way of working" with extensive mobile/remote work possible • Modern IT equipment at the workplace • Monthly employee offers via a discount portal • Company pension scheme • Holiday and Christmas bonuses • Special leave • Anniversary bonuses • An Employee Assistance Program (EAP) — confidential counseling and support for health, work-related and personal challenges • 30 days of working abroad per calendar year within Europe possible • Company bike — also available for an additional family member