Customer Service Agent – Fraud Management

🕒 il y a 15 jours

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FINN

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2019

🚘 Automobile

📦 Logistique

💳 Fintech

💰 Debt Financing en 2023-07

Automotive • Logistics • Fintech

Chez FINN, notre mission est de transformer la mobilité pour les personnes, les organisations et la planète, en offrant une mobilité sans frictions : Nous aidons tous ceux qui aiment conduire leur propre voiture mais qui refusent les tracas, les engagements et les coûts opaques liés à la propriété automobile. Nous y parvenons en proposant des abonnements automobiles mensuels, tout compris et immédiatement disponibles. Le meilleur dans tout cela : FINN offre une option de mobilité plus durable en finançant des projets de protection du climat.

Description

• In Fraud Management you are responsible for the security of the core of our business: our active fleet. • Your thorough checks of new customers prevent fraud before it occurs. • In cases of payment arrears you are in direct contact with customers and, together with the team, determine the next steps. • You independently organize vehicle recoveries, work closely with authorities and our partners on critical cases, and tackle new challenges every day. • As part of the Fleet Management team you directly contribute to FINN’s success by ensuring the safety of our active fleet and preventing financial losses.

🎯 Exigences

• Investigative, solution-oriented approach to complex challenges and the ability to remain calm and professional even in difficult or unpredictable situations. • Strong organizational skills with great attention to detail to maintain oversight even when handling multiple critical cases in parallel. • Excellent/fluent German (C1/C2) and good English skills for reliable communication with customers, authorities and the international team. • Enjoy working in active communication and cooperation with customers, partners and authorities. • Some prior experience in fraud detection, risk management or demanding customer support. • High time flexibility and willingness to operationally support the team at unusual times or outside standard office hours when required.

🏖️ Avantages

• Shared Success (VSOP equity participation): We win together. Through our Virtual Stock Option Program you directly benefit from FINN’s long-term value growth and success. • Fuel your Growth (€1,500 learning budget): Stagnation is not an option. With an annual development budget of €1,500 for courses and seminars, you decide how to grow personally and professionally. • Family First (childcare subsidy & flexibility): We support you and your family. Benefit from a monthly childcare subsidy, exclusive access to daycare places in Munich and maximum flexibility to balance work and family life. • Company pension plan (bAV): We think about your future. FINN subsidizes your company pension with a substantial employer contribution of 66%. • Experience our Product (25% car-subscription discount): Become a FINN driver yourself! You receive a 25% employee discount on your car subscription or can alternatively take advantage of our attractive bike leasing. • Health & Mindset (fitness & wellbeing): Your energy is our drive. Benefit from a subsidized EGYM Wellpass membership for fitness and sport as well as professional mental health support. • Munich Office Life: Barista coffee at the push of a button, matcha and the legendary mandatory fruit basket await you in our modern Munich headquarters. On top of that, there is a daily lunch subsidy for your midday meal. • Team Spirit & Corporate Events: We are more than colleagues. Whether summer events by the lake or a relaxed after-work drink — we celebrate our milestones together at regular team events.