Senior Customer Success Manager

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Pano AI

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2019

🤖 Intelligence artificielle

🏢 Entreprise

☁️ SaaS

🔥 Financement dans la dernière année

💰 €44 000 000 Series B - Pano en 2025-06

Artificial Intelligence • Enterprise • SaaS

Pano AI est une plateforme de détection et de prise de conscience de situation des incendies de forêt, alimentée par l'IA, qui fournit une détection précoce, une intelligence visuelle et des données en temps réel pour soutenir une réponse plus rapide et coordonnée aux incendies de forêt. Sa solution de niveau entreprise notifie les parties prenantes d'incidents confirmés et délivre des informations exploitables aux services publics, aux professionnels des incendies et aux propriétaires fonciers pour protéger les communautés, les infrastructures et l'environnement.

Description

• Ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions with Sales and Operations teams • Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities • Expertly navigate a SaaS business by skillfully managing the expectations of both your team and customers, and making thoughtful choices that align business goals with client needs • Actively learn our clients needs to deliver the best solutions to their goals • Partner with Sales to support successful renewals and expansions in line with Pano’s “land and expand” strategy • Creatively problem solve when difficult situations arise and help client and internal team members resolve delivery challenges • Regularly present critical findings, strategic planning, and sometimes difficult information to clients. • Foster effective decision-making and operational excellence across the business by building relationships and helping internal teams understand client priorities and business context • Maintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, provide timely solutions, and recommendations to help achieve success and drive adoption • Deeply understand the product suite, service offerings and functionality to enable effective communication of capabilities to clients • Actively contribute to the refinement and development of new product features and service offerings by working closely with Product and Engineering

🎯 Exigences

• BS or BA degree. MBA, MS or relevant experience preferred. • At least 7 years of professional experience in technology consulting or account management, with a strong preference for experience within a SaaS or enterprise software-related field • Proficient in direct customer interaction, fostering robust client connections, and delivering persuasive presentations. • Demonstrated track record of assisting Fortune 1000 or customers with 7-figure+ in recurring revenue to discover optimal solutions. • You have a worked or led a team in a cross-functional work environment, and a knack for "getting things done" in a fast-paced environment • Skillful at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail. • The ideal candidate will be passionate about environmental issues • Travel expectations approximately 10% to 20%

🏖️ Avantages

• comprehensive medical, dental, and vision coverage • a matching 401(k) plan • flexible paid time off • stock options