3PL Operations Associate

🔥 il y a 19 heures

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

⚙️ Opérations

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Passport

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2017

📦 Logistique

🛍️ eCommerce

📋 Conformité

Logistics • eCommerce • Compliance

Passport est une entreprise de logiciel qui offre une plateforme de gestion de stationnement et de trottoir basée sur le cloud pour les villes, les municipalités et les opérateurs privés. Ses produits incluent des applications de paiement mobile pour le stationnement, la délivrance numérique de permis, l'émission et l'arbitrage de contraventions, la reconnaissance de plaques d'immatriculation et le contrôle automatique par photo, ainsi que le traitement des paiements spécialisés pour centraliser les revenus de stationnement et automatiser les flux de travail d'application. La plateforme de Passport combine la gestion du stationnement basée sur le SaaS, les paiements et l'analyse pour aider les gouvernements et les opérateurs à accroître la conformité, rationaliser les opérations et récupérer les revenus.

Description

• Own daily operational monitoring across multiple 3PL partners using KPIs, dashboards, and reports • Monitor 3PL performance against SLAs and hold partners accountable through data-driven communication and consistent follow-up • Investigate operational issues across systems, carriers, and warehouses, documenting root cause and resolution • Analyze large data sets using Excel and other reporting tools to identify trends, anomalies, performance gaps, and opportunities for operational improvement • Build, maintain, and continuously improve recurring reports and dashboards, ensuring data accuracy, timeliness, and actionable insights • Communicate with internal teams, 3PL partners, carriers, and customers • Present operational findings, trends, and recommendations to internal stakeholders and external partners • Independently manage daily priorities and task lists with minimal direction • Identify manual or repetitive tasks, recommend automation opportunities, and help implement scalable operational workflows and SOPs • Support ad hoc operational initiatives and peak-period execution • Help create, maintain, and improve internal and external SOPs and operational documentation

🎯 Exigences

• 3+ years of experience in supply chain, logistics, operations, or a related field • Full professional proficiency in English, written and verbal • Strong Excel skills, including large datasets, formulas, filters, and pivot tables • Experience with large operational datasets, KPI reporting, and performance analysis is preferred • Comfortable presenting operational updates and performance data to partners or clients • Highly organized and detail-oriented, with ability to manage multiple workstreams • Self-starter able to work independently in a low-supervision environment • Strong problem-solving skills • Process-oriented understanding of systems, data, and workflow connections • Ability to identify automation opportunities and improve operational efficiency • Adaptability to implement process changes quickly • Experience with third-party logistics providers is a plus, but not required • Experience identifying and implementing workflow automations is a plus, but not required • Experience with Zendesk is a plus, but not required • Must be based in the West Coast of the United States • Availability for preferred working hours of 8:30 AM to 5:30 PM PT, Monday through Friday

🏖️ Avantages

• Remote work arrangement • Occasional travel based on business needs