Fraud Risk Management and Operations Manager

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Pathward

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🛡️ Assurance

💼 Conseil

📦 Logistique

Insurance • Consulting • Logistics

Pathward est une institution financière enregistrée au niveau fédéral qui fournit une infrastructure bancaire robuste, des partenaires technologiques éprouvés et une collaboration dynamique pour aider les partenaires tiers à offrir des programmes bancaires répondant aux besoins des clients. L'entreprise se concentre sur la fourniture de diverses solutions financières, notamment l'émission, l'acquisition, les paiements numériques, les solutions de crédit et les solutions fiscales professionnelles, entre autres. De plus, Pathward soutient la finance commerciale via le fonds de roulement, le financement d'équipements, le financement structuré et le financement de primes d'assurance. Engagée en faveur de l'inclusion financière, Pathward favorise l'accès financier et l'innovation à travers des partenariats stratégiques, y compris des efforts pour soutenir la croissance des prêts à l'énergie renouvelable.

Description

• Support the development, implementation, and maintenance of fraud detection, alert management, and investigation procedures and controls • Manage and oversee Level 1 fraud alert review, triage, and disposition • Manage and oversee Level 2 fraud case investigation, escalation, and resolution • Establish and monitor quality standards, productivity expectations, and SLAs for alert handling and case investigations • Assist in overseeing applicable BSA/AML program components, including suspicious activity identification and escalation when fraud activity meets SAR reporting thresholds • Partner with Risk, Compliance, Product, and Operations teams to enhance fraud detection strategies, rules, and controls • Participate in risk assessments across products, channels, customer segments, and emerging typologies • Collaborate with senior leadership on strategic initiatives to improve fraud detection effectiveness, investigative quality, and operational efficiency • Drive continuous improvement in alert-to-case workflows, automation, documentation standards, and escalation protocols • Perform other duties as assigned

🎯 Exigences

• Bachelor's degree or equivalent education and work experience • Typically 5+ years with bachelor's or equivalent • Experience in fraud operations, including alert review, case investigation, and fraud typology analysis • CAMS, CFE, or other fraud/financial crimes certification preferred • Focus on fraud operations performance, alert accuracy, investigative quality, and timeliness • Ability to operate within established guidelines and obtain validation for non-standard fraud scenarios or high-risk escalations • Ability to address routine operational issues and escalate ambiguous or novel fraud patterns • Experience directing the daily work of individual contributors, emphasizing alert disposition accuracy, investigative completeness, and documentation standards • Ability to engage with Risk, Compliance, and Product stakeholders • Experience executing established processes and providing feedback to improve fraud detection rules, workflows, and investigative procedures

🏖️ Avantages

• Annual performance-based incentive opportunity • Health insurance • 401(k) retirement benefits • Life insurance • Disability benefits • Paid time off • Comprehensive benefits package for eligible employees