Senior Product Manager, Agent Identity Management

🕒 il y a 22 jours

🇺🇸 États-Unis – Télétravail

💵 $150 000 - $190 000 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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• Ouverte depuis 23 jours.
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Pindrop

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2011

🛡️ Assurance

💼 Conseil

🏥 Santé

Insurance • Consulting • Healthcare

Pindrop est un leader en authentification vocale et détection de la fraude, offrant des solutions innovantes pour améliorer la sécurité des communications vocales. L'entreprise utilise des technologies avancées telles que la détection de vivacité, l'analyse comportementale et la biométrie vocale pour combattre les menaces telles que les deepfakes et usurpations dans divers secteurs, y compris la banque, la finance, l'assurance, et le commerce de détail. Pindrop s'intègre avec des plateformes comme Five9 pour fournir une authentification multifactorielle, garantissant à la fois la protection des informations sensibles et une expérience utilisateur fluide. En mettant l'accent sur la sécurisation des centres d'appels et des appareils intelligents, Pindrop aide les entreprises à prévenir la fraude et améliorer les interactions avec les clients en exploitant des technologies audio, vocales et d'IA de pointe. Leurs solutions sont approuvées par certains des plus grands établissements financiers et compagnies d'assurance au monde.

Description

• Own the product vision and roadmap for agent identity management, including agent identification, identity verification, authorization signals, and secure servicing decisions • Lead customer discovery with enterprises, contact center leaders, security and identity teams, and agent ecosystem partners • Translate workflows, threat models, and trust requirements into prioritized product opportunities • Define end-to-end experiences for agent registration or discovery, verified agent claims, delegated authority, risk-based step-up, policy integration, and audit trails • Partner with Research, Engineering, and Security on cryptographic identity assertions, public-key verification, anti-spoofing, replay protection, and trust signals • Drive early-access programs, prototypes, and customer pilots to validate product-market fit and a repeatable deployment model • Connect agent identity capabilities with deepfake detection, authentication, risk intelligence, and policy/orchestration workflows • Shape integrations and ecosystem strategy across contact center platforms, agent providers, and identity infrastructure • Partner with Product Marketing, Sales, and Customer Success on positioning, pricing, packaging, launches, and customer expansion • Own product and commercial outcomes including adoption, pilot-to-production conversion, authorized-agent servicing, security decision quality, integration time, audit coverage, and revenue potential

🎯 Exigences

• 5–7+ years of product management experience in B2B SaaS, platform, cybersecurity, or related technical products • Demonstrated record of shipping and growing customer-facing products • Ability to lead customer discovery, define MVPs, drive cross-functional delivery, and translate ambiguous enterprise problems into product strategy, launches, and measurable adoption • Strong technical fluency with APIs, distributed or real-time systems, authentication and authorization concepts, integration architecture, and security/privacy trade-offs • Ability to reason about reliability, latency, and operating costs • Strong analytical and commercial judgment • Experience using product data and customer feedback to diagnose issues and make prioritization decisions • Ability to influence Engineering, Research, Sales, and executive stakeholders • Experience in IAM/CIAM, biometric or step-up authentication, delegated authorization, OAuth/OIDC, PKI, verifiable credentials, or non-human identities is nice-to-have • Experience with AI agents, agent frameworks, agent-to-enterprise interactions, or emerging agent identity and trust standards is nice-to-have • Background in contact centers, real-time voice/video communications, fraud detection, biometrics, or high-assurance identity verification is nice-to-have • Hands-on experience querying product data, debugging API or integration problems, working with ML-powered products, or launching and commercializing security solutions in regulated enterprises is nice-to-have

🏖️ Avantages

• RSUs (Restricted Stock Units) for all employees • Remote-first environment with flexibility and autonomy • Regular team on-sites, company-wide events, and intentional gatherings • Unlimited Paid Time Off (PTO) • Health and welfare plans, including one employer-paid employee-only plan • Employer HSA contribution • Low-cost vision and dental plans for employees and family • Paid Parental Leave for birth, adoptive, and foster parents • One year of diaper delivery for a newest family addition • Recurring monthly phone and internet allowance • Enhanced fertility and GLP-1 benefits • Annual Learning & Development stipend for professional growth, certifications, and continued education

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