Senior Manager, Global Billing

🕒 il y a 4 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

👔 Manager

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Prometric

Site WebLinkedInTous les Emplois

1001 - 5000 employés

📚 Éducation

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Prometric est un leader mondial dans le domaine de la certification et du développement des compétences, proposant des solutions d'évaluation complètes pour les organisations, les éducateurs et les candidats. Fort de près de 30 ans d'expérience et d'une présence incluant plus de 8 000 centres d'examen, des services dans plus de 180 pays, un support dans plus de 70 langues et plus de 25 millions d'heures d'examen, Prometric offre des solutions comprenant le développement d'examens, la délivrance sécurisée en centre et à distance (ProProctor), des outils d'évaluation alimentés par l'IA (Finetune AI), des analyses et des ressources de préparation. Prometric sert des industries telles que la santé, la finance, la technologie, le gouvernement et l'éducation, en se concentrant sur des programmes d'évaluation sécurisés, évolutifs et personnalisables et sur l'obtention de certifications professionnelles.

Description

• Lead day-to-day global billing operations, ensuring invoices are generated accurately and delivered within established service-level agreements (SLAs) • Oversee end-to-end billing activities, including customer setup, contract and pricing validation, billing schedules, invoice generation, adjustments, credits, rebills, and billing dispute resolution • Establish standardized global billing policies, procedures, workflows, and controls while accommodating legitimate regional and business-specific requirements • Lead, develop, and mentor billing managers, supervisors, and individual contributors across multiple geographies and time zones • Establish performance expectations, accountability structures, development plans, and succession strategies • Foster collaboration across regional teams and promote consistency in execution, knowledge sharing, and best practices • Evaluate billing processes to identify inefficiencies, control gaps, recurring errors, and opportunities for standardization • Lead continuous improvement initiatives to reduce manual work, improve invoice accuracy, accelerate billing cycles, and minimize rework • Develop and maintain SOPs, process documentation, controls, and escalation protocols • Drive root-cause analysis for billing errors, delayed invoices, disputes, and recurring customer issues • Partner with IT, Finance Systems, and business stakeholders to optimize billing platforms, ERP systems, CRM integrations, and related financial applications • Partner with Accounting, Revenue Recognition, Tax, Legal, and Internal Audit to support compliance with company policies and applicable accounting standards • Collaborate with Sales, Deal Desk, Customer Success, Revenue Operations, Legal, Tax, and Accounting to ensure accurate interpretation and execution of commercial agreements • Partner with Accounts Receivable and Collections teams to resolve invoice-related disputes and improve cash collection outcomes • Serve as the escalation point for complex billing issues, customer-impacting errors, and high-priority operational matters

🎯 Exigences

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; equivalent relevant experience may be considered • 7+ years of progressive experience in billing, finance operations, order-to-cash, revenue operations, or a related function • 3+ years of experience managing teams, including people leaders and/or geographically distributed teams • Demonstrated experience overseeing complex billing operations across multiple countries, regions, business units, or customer segments • Strong understanding of end-to-end billing processes, invoicing controls, contract interpretation, and financial operations • Experience working with ERP, billing, CRM, and financial reporting systems • Proven ability to lead process improvement, operational transformation, and cross-functional initiatives • Strong analytical, organizational, problem-solving, and decision-making skills • Excellent written and verbal communication skills, including the ability to communicate effectively with senior leaders and stakeholders across regions • Demonstrated ability to manage competing priorities, lead through change, and deliver measurable business outcomes