Client Experience Manager – Full-Time, Evenings/Overnight Shift, Flexible Schedule, B2B SaaS

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Prompt Therapy Solutions Inc

Site WebLinkedInTous les Emplois

11 - 50 employés

⚕️ Assurance santé

⚡ Productivité

☁️ SaaS

Healthcare Insurance • Productivity • SaaS

Prompt Therapy Solutions Inc. est une entreprise qui fournit des solutions logicielles axées sur la thérapie, conçues pour améliorer l'efficacité et la rentabilité des cliniques. Elle propose une gamme de fonctionnalités incluant la planification assistée par l'IA, la gestion des patients, la facturation et des outils de reporting. Sa plateforme s'adresse à des structures de tailles variées, allant des cliniques en démarrage aux grandes entreprises, cherchant à optimiser les opérations cliniques et améliorer la satisfaction des patients. Les solutions d'IA de l'entreprise aident à rationaliser les flux de travail pour des rôles tels que le personnel d'accueil, les thérapeutes, les facturiers et les propriétaires de cliniques. Grâce à des analyses avancées et des processus automatisés, Prompt Therapy Solutions cherche à moderniser la gestion des pratiques et à stimuler la croissance des prestataires de thérapie.

Description

• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system. • Provide evening/overnight support coverage via our email support channel, ensuring timely and accurate handling of all customer inquiries and release-related issues. • Work primarily within the clinical side of the platform while maintaining a working knowledge of billing modules to identify, document, and escalate release-related billing issues. • Troubleshoot software issues, gather detailed replication steps, and write clear, actionable engineering tickets; collaborate with engineering to prioritize and monitor resolutions. • Proactively identify and escalate urgent issues that impact production environments or multiple customers. • Contribute to internal process improvements and knowledge base updates to enhance support efficiency and scalability. • Promote customer satisfaction and advocate for an exceptional experience by understanding each customer’s unique needs, delivering value in every interaction, and identifying opportunities to enhance our product and service features. • Take on tasks beyond defined job responsibilities as needed, demonstrating adaptability and a willingness to contribute to broader team goals. • Collaborate closely with the rest of the CX team to ensure seamless transition of evening activity and follow-ups.

🎯 Exigences

• Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA • Highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software • Proactive, self-motivated, and resourceful learner capable of working independently with limited oversight. • Experienced in thriving within dynamic work settings that demand adaptability and efficiency • Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours • Highly Proficient in MS Excel • Exceptional written and verbal communication skills • Availability for required evening hours

🏖️ Avantages

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower