Senior Customer Success Advisor

🔥 il y a 18 heures

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $150 000 - $180 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Illumio

Site WebLinkedInTous les Emplois

501 - 1000 employés

🔒 Cybersecurity

🏢 Entreprise

☁️ SaaS

💰 €225 000 000 Series F en 2021-06

Cybersecurity • Enterprise • SaaS

Illumio est un leader des solutions de confinement des brèches, s’appuyant sur l’AI pour renforcer les mesures de sécurité au sein d’environnements hybrides et multi-cloud. Leur plateforme innovante permet aux organisations d’identifier, de détecter et de contenir efficacement les menaces, en particulier dans des infrastructures complexes. Illumio met l’accent sur la mise en œuvre des principes Zero Trust afin de protéger les actifs critiques et de minimiser l’impact des brèches.

Description

• Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices. • Customer Adoption - inspect customer adoption issues and run specific plans to increase adoption health where required. • Renewals - tie adoption health to renewal and ensure that value is being delivered. • Expansion - partner with Sales to identify expansion opportunities. • Establish “trusted advisor” relationships with the executive stakeholders and technical teams on the customer side. • Build a strategic roadmap for every customer that defines how they should consume and adopt Illumio’s products. • Monitor the Adoption Health across all accounts within your portfolio. • Identify product or feature gaps, coordinate responses and timelines with the Illumio product team.

🎯 Exigences

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or related, customer-facing role. • Ideally have worked within the Cyber Security or Enterprise SaaS space. • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the platform. • Excellent communication skills verbal, written and presentation. • Detail-oriented with the ability to set priorities and be flexible in an ever-changing environment. • Ability to travel onsite to customers.

🏖️ Avantages

• Medical, Dental, Vision Coverage • Health and Dependent Savings Accounts • Life and Disability Programs • Paid Parental Leave • Voluntary Benefit Programs • Company Sponsored Wellness Program • Wellness Reimbursement Program • Retirement Savings • Equity Opportunities • Paid time off • Paid Holidays • Employee Incentive Program