Client Success Manager

🔥 il y a 17 heures

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Verra Mobility

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2018

🚗 Transport

📡 Télécommunications

🏢 Entreprise

Transport • Telecommunications • Enterprise

Verra Mobility est un leader mondial dans les solutions de transport intelligentes, dédié à créer des communautés plus sûres et plus intelligentes grâce à des technologies de transport de pointe. L'entreprise collabore avec les gouvernements locaux, les districts scolaires et les flottes commerciales pour fournir des systèmes intégrés qui améliorent la mobilité, la sécurité et l'efficacité routière. Les offres de Verra Mobility incluent des solutions d'application de la sécurité, des solutions de stationnement et la gestion de flottes commerciales, desservant une gamme diversifiée de clients tels que les municipalités, les districts scolaires, les opérateurs de flottes commerciales et les entreprises de location de voitures. Présente dans plus de 15 pays et ayant de nombreux partenariats avec des autorités de péage et des municipalités de premier plan, Verra Mobility s'engage à conduire l'avenir de la mobilité intelligente en connectant les personnes, la technologie et les données de manière transparente à travers l'écosystème de la mobilité.

Description

• Maintain excellent professional relationships with clients and be actively involved in providing a positive customer service • Formulate long term client partnerships that deliver both financial and operational benefits for both organizations • Lead recurring client meetings and ensure that all follow-up items are addressed • Effectively interact with clients on regular and ad hoc basis • Build and develop revenue streams within our existing client base • Collaborate with other departments to resolve service delivery issues impacting contractual obligations • Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality • Serve as primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities and work with management to optimize, retain and upsell business • Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy • Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through many mediums • Efficiently manage time and deadlines while balancing multiple priorities internally and externally • Oversee project campaign execution to ensure all requirements are met; document and measure project progress and communicate effectively both internally and externally • Review and approve the release of software changes and participate in UAT testing • Educate and guide new and existing clients on industry best practices • Onboard new clients or new products and proactively address areas where improvement is needed • Monitor and analyze client performance, recognize anomalies and raise awareness to management • Think critically, develop potential solutions, and effectively communicate to impacted parties • Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook) • Review and deliver monthly settlement files and reporting to the client

🎯 Exigences

• Bachelor's degree preferred, or an equivalent combination of education, training and experience is required. • 3-5 years' experience in a customer-facing environment, account management or similar role. • Must be detail-oriented with the ability to multi-task in a fast-paced environment. • Excellent written and verbal communication skills are required. • Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook). • Experienced in compiling, documenting, and communicating client requirements to internal stakeholders. • Thrives in a dynamic, fast-paced, high-growth work environment. • Excellent organizational, analytical and negotiation skills. • Excellent problem solver; ability to define problems, collect data, establish facts and draw valid conclusions.

🏖️ Avantages

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development