Senior Director, Creditors Rights Service – Delivery

🕒 il y a 4 jours

🇺🇸 États-Unis – Télétravail

💵 $175 000 - $250 000 / an

⏰ Temps Plein

🟠 Senior

👔 Directeur

🦅 Parrain de Visa H1B

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Proof

Proof

51 - 200 employés

Fondée en 2017

⚖️ Juridique

🔌 API

💰 €5 500 000 Series A en 2022-03

Legal • API • Legal Services

Proof est une plateforme API complète qui améliore le flux de travail dans les services juridiques, en particulier dans la gestion des dossiers pour les cabinets d'avocats. Elle offre des fonctionnalités pour créer, gérer et suivre les spécifications des dossiers juridiques, les factures et maintenir des enregistrements détaillés des données des destinataires. La plateforme permet aux cabinets d'avocats d'optimiser des processus tels que l'attribution des tâches, le téléchargement de documents, les notifications et les communications avec les clients, garantissant ainsi une opération fluide et efficace dans le domaine juridique.

Description

• Own remote discovery, scoping, and implementation for all new and expansion Creditors Rights accounts • Serve as the subject matter expert for Creditors Rights service delivery • Design, document, and continuously refine the workflow from discovery through scoping, implementation, and filing • Research new suit and affidavit filing requirements and track jurisdictional and procedural changes • Build workflows, tooling, documentation, and training infrastructure • Establish quality control, SLAs, and productivity benchmarks • Partner with Sales on new business handoffs • Own third-party vendor-managed filing relationships, including performance, quality, and escalation management • Manage caseload and client escalations directly when needed • Report on delivery performance, bottlenecks, and scaling readiness to senior leadership • Collaborate with Litigation Support, Server Network, Service Delivery, and Product/Tech teams

🎯 Exigences

• Deep subject matter expertise in Creditors Rights practice and procedure (discovery, scoping, filing requirements, jurisdictional nuance) • Proven experience building operational process from scratch, comfortable operating without a fully mature playbook • A track record leading and scaling delivery teams in a legal services, legal tech, or similar operations environment • Experience managing third-party vendor relationships tied to filing or similar operational delivery • Comfortable operating in a matrixed structure, including managing a dotted-line technical resource jointly with Product/Tech • Strong project and process design skills, able to both architect a scalable model and execute against it personally • High tolerance for ambiguity and a bias toward action • Experience partnering closely with Sales on new business implementation • Must be authorized to work in the United States, as indicated by the company's E-Verify participation

🏖️ Avantages

• Eligible to participate in company bonus plan • Medical, dental, vision, disability insurance • Paid parental leave • 401(k) • Paid time off • Paid holidays • Necessary equipment provided • Work from home stipend

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