Help Desk Support Service Specialist – Intermediate

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🕒 il y a 2 mois

⚔️ Virginia – Distant

⚔️ Virginia – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Technicien Support Informatique

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ProSidian Consulting

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11 - 50 employés

⚡ Énergie

🏢 Entreprise

Consulting • Energy • Enterprise

ProSidian Consulting est un cabinet de conseil en gestion et opérations intégré, reconnu pour sa solide pratique nationale dans des domaines tels que la gestion des risques, la conformité, les processus d'affaires, l'efficacité informatique, l'énergie et la durabilité, ainsi que le capital humain. L'entreprise a été fondée par d'anciens consultants en gestion des Big 4 et emploie une équipe multidisciplinaire de près de 190 professionnels. ProSidian Consulting offre des solutions sur mesure et stratégiques aux entreprises privées et aux agences gouvernementales dans divers secteurs, y compris la fabrication, les services bancaires et financiers, les produits de consommation et la distribution, l'énergie et les services publics, ainsi que les agences gouvernementales fédérales, étatiques et locales. Leur approche se concentre sur l'alignement des stratégies aux intersections des actifs, des processus, des politiques et des personnes pour garantir des résultats durables et rentables.

Description

• Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Intermediate) • Serve as a Help Desk Support Service Specialist - Intermediate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Intermediate-level IT support for routine issues and infrastructure maintenance • Assist senior team members with implementing IT strategies and system updates • Configure and maintain help desk infrastructure to ensure consistent system performance • Intermediate-level assistance in managing operating systems, databases, and user accounts • Deliver IT support at a national level, providing solutions across multiple locations • Maintain network availability and provide backup support for senior team members • Provide help desk and technical support for intermediate-level issues in Lakewood, resolving user complaints • Assist senior staff in maintaining Lakewood systems and networks with Tier 2 support services • Offer comprehensive support for local area network (LAN) and telecommunications systems • Lead help desk efforts in resolving issues and maintaining system uptime and availability

🎯 Exigences

• Bachelor’s degree in computer science or related field with 3+ years of experience in support roles • Experience in supporting LAN/WAN systems and telecommunication troubleshooting • Experience in help desk management, preferably in a government services role • Intermediate-level experience in server and database management • Knowledge of NPS systems and protocols, with federal government experience preferred • Familiarity with disaster recovery and backup procedures for a multi-location environment • Intermediate-level support experience, especially in remote or government environments • Familiarity with federal government protocols and experience working in Lakewood systems • LAN/WAN management experience with hands-on knowledge of telecommunication systems • Expertise in help desk operations and support systems, especially in a government setting

🏖️ Avantages

• Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits • Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC • 401(k) Retirement Savings Plans help you save for your retirement • Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government • Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP) • Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program • Security Clearance is a valued asset in your professional portfolio