Customer Success Manager

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Quantum Workplace

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51 - 200 employés

💰 Private Equity Round en 2022-01

Nous avons été des pionniers dans le développement de certains des premiers logiciels d'engagement et de performance des employés il y a près de 20 ans. Depuis, nous avons collaboré avec des milliers d'organisations pour améliorer le succès des employés, des équipes et des entreprises. Fondamentalement, nous aidons les dirigeants à faire le lien entre l'engagement et la performance grâce à des outils intuitifs et conviviaux tels que des enquêtes complètes et automatisées pour les employés; des outils de définition et de suivi des objectifs; la reconnaissance entre pairs; les retours en temps réel; des entretiens individuels continus; des évaluations intelligentes des talents; et une analyse robuste des données RH.

Description

• Own the full customer relationship - retention, renewal, and expansion across your book of business • Carry and hit renewal and expansion revenue quotas tied to your accounts • Lead Executive Business Reviews that show customers their ROI, surface recommendations, and open the door for deeper partnership • Become the product expert your customers rely on - map Quantum Workplace's platform to their specific business challenges • Deliver ongoing value by sharing product updates, industry insights, and best-practice use cases that move the needle • Conduct product training sessions and demo additional tools when expansion opportunities arise • Advocate internally for your customers - funnel feedback to Product, Sales, and Marketing to improve the experience • Identify and cultivate customer champions for referrals, references, reviews, and case studies • Contribute to the CS team's playbooks and processes - this team builds together

🎯 Exigences

• Proven track record in customer success, account management, or sales in a SaaS environment - OR HR experience with a genuine desire to pivot into CS • Comfort owning revenue targets and having commercial conversations (renewals, upsells, pricing discussions) • Strong communication skills • Ability to translate technical product functionality into business outcomes customers care about • Self-starter energy - you manage your own book, prioritize proactively, and don't wait to be told what's next • Detail orientation that keeps nothing from falling through the cracks across a multi-account portfolio • Nice to Have: Experience with Asana, HubSpot, or similar CS/CRM tools • Background in HR technology or familiarity with employee engagement, performance management, or talent workflows • Experience running QBRs or EBRs with director-level and above stakeholders • Exposure to subscription-based contract negotiation

🏖️ Avantages

• Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth • Dental & Vision: We cover 100% of premiums for employees • 401k: We match 100% of contributions up to 4% and you're fully vested on day 1 • Parental leave • PTO • 13 paid holidays • Your birthday off • Summer hours • Remote work stipend for 100% remote Qwirks