Associate Account Manager – Team Lead

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Republic Services

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1998

💼 Conseil

📦 Logistique

Consulting • Logistics • Environmental Solutions

Republic Services est un fournisseur de premier plan de solutions environnementales complètes, spécialisé dans le recyclage, la gestion des déchets et les services de durabilité. L'entreprise collabore avec des clients résidentiels et professionnels pour créer des communautés plus propres, plus sûres et plus saines tout en favorisant la durabilité environnementale grâce à des pratiques et technologies innovantes. Leurs services incluent le traitement des déchets solides et dangereux, la location de bennes à ordures, et la réponse d'urgence, tous visant à aider les clients à atteindre leurs objectifs de durabilité.

Description

• Maintain the existing book of business and fulfill daily, weekly, and monthly Associate Account Manager expectations • Support consistent and effective delivery and resolution of customer retention activities • Onboard, mentor, and provide guidance to newly hired Associate Account Managers • Handle urgent customer-related concerns within the team and provide backup support across the area team • Prepare agendas and participate in planning meetings, team huddles, reinforcement trainings, supervisor meetings, and skip-level meetings • Support the Supervisor with escalation requests, case management, and business management requirements • Provide shadowing to prospective internal candidates • Participate in focus groups for Associate Account Manager feedback • Perform contractual re-signs with existing customers where appropriate • Respond to cancellation requests according to the established escalation policy • Communicate with customers regarding company pricing initiatives • Use Salesforce daily to schedule and document calls, meetings, and proposals • Capture customer emails and minimize rate restrictions and customer credits • Increase customer penetration by selling the full suite of Republic Services products • Review customer retention activities, progress against goals, and key customer relationships with the Supervisor • Perform other job-related duties as assigned

🎯 Exigences

• High school diploma or G.E.D. (Required) • Minimum of 1 year of customer service experience (Required) • Waste or transportation industry experience (Preferred) • Customer retention experience and ability to manage an existing book of business • Ability to use Salesforce daily for activity scheduling and documentation • Ability to perform contractual customer re-signs and address cancellation requests • Ability to sell the full suite of Republic Services products

🏖️ Avantages

• Comprehensive medical benefits coverage • Dental plans • Vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance and accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO) • Opportunities to learn and grow within your role • Investment in tools and technology to perform the job safely and effectively