Manager II, Strategic Technical Accounts

Emploi pas sur LinkedIn

🕒 il y a 5 jours

🇺🇸 États-Unis – Télétravail

💵 $96 200 - $125 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Ricoh UK

Ricoh UK

1001 - 5000 employés

Fondée en 1936

💼 Conseil

📦 Logistique

🏥 Santé

Consulting • Logistics • Healthcare

Ricoh France est un fournisseur de solutions d’affaires complètes, spécialisé dans l'intégration et l'optimisation des technologies pour améliorer l'efficacité et la productivité sur le lieu de travail. Leurs offres incluent des services d'impression gérés, des solutions cloud et d'infrastructure, la cybersécurité, l'impression numérique et la gestion des processus d'affaires. Ricoh France se concentre sur la transformation des espaces de travail numériques pour améliorer l'expérience des employés et promouvoir la collaboration, tout en offrant une large gamme de produits de bureau et de production, tels que des imprimantes et des scanners. Ils exploitent également une plateforme de commerce électronique pour un approvisionnement simplifié des produits IT et médias, et s'engagent en faveur de la durabilité et de l'innovation centrée sur le client.

Description

• Manage, develop, and load-balance the Technical Account Team, including Technical Account Specialists, Analysts, and Engineers • Recruit, interview, hire, and train Technical Account Team members • Plan, coach, advise, and review team members' progress toward utilization and profitability objectives • Monitor the team's technical and business skills training and development • Develop and update three-month plans with team members • Manage the team budget and P&L • Ensure adherence to approved operational processes • Attend customer Quarterly Business Reviews and Monthly Operational Review meetings • Provide technical guidance and roadmap planning • Build strategic relationships with customer IT Directors, CTOs, CIOs, line-of-business leaders, and technology professionals • Support customer and resource management • Drive new business opportunities through engagement with customers, Sales, and Design resources • Drive assigned Services objectives and goals • Perform other duties as assigned

🎯 Exigences

• College degree or equivalent experience required • Minimum of 5 years of management experience • PC literacy • Understanding of international labor laws • Familiarity with Output Management software, specifically RightFax (OpenText) • Familiarity with Knowledge-Centered Service (KCS) methodology • Strong leadership skills • Ability to lead a remote technical team with geographically dispersed members • Ability to travel as required • Technical skills in enterprise IT architecture and design based on real-world application development and design • Strong interpersonal and communication skills, including public speaking and oral and written proficiency • Ability to communicate complex technical topics to non-technical audiences • Strong problem-solving skills and customer service orientation • Personal vehicle required

🏖️ Avantages

• Medical, dental, life, and disability insurance options • Retirement Savings Plan (401K) • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Team member tuition assistance programs • Paid vacation time • Paid holidays annually • Other benefits supporting health, wellness, and ongoing personal and professional development

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