Director, Client Success

Emploi pas sur LinkedIn

🕒 il y a 23 jours

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Knowtion Health

Knowtion Health

501 - 1000 employés

Fondée en 2008

⚕️ Assurance santé

💳 Fintech

☁️ SaaS

💰 Private Equity Round en 2020-09

Healthcare Insurance • Fintech • SaaS

Knowtion Health est une entreprise qui aide les hôpitaux à gérer les réclamations refusées et complexes, à recouvrer les comptes à faible solde et à se défendre contre les audits des payeurs. En utilisant une technologie avancée et une équipe d'experts, Knowtion Health vise à maximiser les revenus et à améliorer l'expérience des patients. Leurs services incluent le traitement des refus cliniques et la gestion de diverses classes de payeurs complexes, ce qui les positionne comme un défenseur fort pour leurs clients dans le secteur de la santé.

Description

• Own executive-level relationships for strategic healthcare client accounts. • Lead quarterly business reviews, renewal discussions, and ongoing executive engagement. • Proactively monitor client health, adoption, satisfaction, and retention trends. • Partner cross-functionally with Sales, Product, Operations, and Support teams to deliver seamless client experiences. • Identify growth opportunities while mitigating client risks and driving long-term retention. • Travel up to 25% as needed.

🎯 Exigences

• 5+ years of experience in client success, account management, or healthcare-related client services. • Proven success managing enterprise or strategic accounts with complex stakeholder groups. • Strong executive presence and ability to build trusted relationships with C-suite leaders. • Excellent communication, analytical, and problem-solving skills. • Bachelor's degree required; healthcare, business, or technical background preferred.

🏖️ Avantages

• Competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, paid holidays, 401k, and a generous PTO policy.

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