Senior Manager, Account Manager – U.S. Army Sustainment, Customer Success

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🕒 il y a 1 jour

🤠 Texas – Distant

🤠 Texas – Remote

💵 $132 400 - $251 600 / an

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

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RTX

Site WebLinkedInTous les Emplois

10 000+ employés

🚀 Aérospatiale

🎖️ Défense

🏭 Fabrication

💰 €200 000 Grant - RTX en 2024-11

Aerospace • Defense • Manufacturing

RTX est une entreprise multinationale spécialisée dans l'aérospatiale et la défense, réunissant des filiales de l'aviation et de la défense, notamment Collins Aerospace, Pratt & Whitney et Raytheon, pour concevoir, fabriquer et entretenir des moteurs d'avions, des unités de puissance auxiliaires, des systèmes aérospatiaux intégrés et des solutions de défense. L'entreprise se concentre sur l'avancement des technologies qui propulsent le vol, renforcent la sécurité nationale et soutiennent les clients gouvernementaux et commerciaux à l'échelle mondiale, avec une présence internationale couvrant les Amériques, l'Asie-Pacifique, l'Europe, le Moyen-Orient et l'Afrique. RTX met l'accent sur l'ingénierie, la fabrication et la recherche pour résoudre des défis techniques complexes dans l'aviation et la défense.

Description

• Serve as the primary customer interface for U.S. Army sustainment accounts • Deliver responsive customer service and mission-aligned support • Build relationships with Army end users, program offices, sustainment commands, OEMs, and contractors • Identify customer requirements, gaps, and challenges and coordinate resolutions • Lead forecasting, opportunity identification, pipeline development, and contract follow-through • Present solutions that improve readiness, sustainment efficiency, and lifecycle performance • Collaborate with engineering, logistics, product, and operations teams • Monitor program health and sustainment metrics • Conduct in-person and remote briefings, reviews, and customer touchpoints • Maintain records of customer interactions, requirements, opportunities, and risks • Ensure compliance with DoD, Army, and corporate policies • Develop customer sales forecasts and achieve orders and sales plans for Spare Parts, GSE, MRO, and Strategic Long Term Agreements • Lead the CSM team in marketing and selling aftermarket products and services • Identify business opportunities and develop strategies to achieve objectives • Support proposal activities and negotiations through closure • Develop and execute strategies to protect and grow market-sector sales and margins • Analyze customer organizations, decision makers, products, market trends, and fleet sizes • Provide recommendations for repair, spares, inventory forecasting, and corporate strategy • Manage positive relationships with assigned customers and drive customer satisfaction • Own the aftermarket customer interface for Collins Aerospace defense sustainment customers • Facilitate resolution of customer satisfaction issues • Lead business reviews and executive visits • Maintain executive briefing and strategy documents

🎯 Exigences

• University Degree and minimum 10 years of relevant experience, or an Advanced Degree in a related field and minimum 7 years of experience • 8+ years of sales experience related to aerospace or aviation activities • Previous military sales experience with OEM and U.S. government customers • Experience developing and closing significant long-term agreements with OEMs and the U.S. Government on military aftermarket business • Experience forming Performance-Based Logistics (PBL) agreements • Experience presenting and interacting with executive leadership • Experience reporting on business metrics and improving business performance • Comprehensive knowledge of finance, program management, and marketing principles and practices • Thorough understanding of related industry practices • Ability to establish and maintain relationships with high-level technical and non-technical customer personnel • U.S. citizenship required; only U.S. citizens are authorized to access information under this program/contract

🏖️ Avantages

• Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • Generous 401(k) plan with employer matching funds and separate employer retirement contribution • Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional pet insurance • Optional home and auto insurance • Optional additional life and accident insurance • Optional critical illness insurance • Optional group legal insurance • Optional ID theft protection • Birth, adoption, and parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives wellness rewards program • Doctor on Demand virtual doctor visits • Bright Horizons child and elder care services • Teladoc Medical Experts second opinion program • Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays • Potential eligibility for annual short-term and/or long-term incentive compensation programs