Division Account Manager

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🕒 il y a 1 jour

🏄 California, Texas, +1 états de plus – Distant

🏄 California – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Tactiq

Site WebLinkedInTous les Emplois

51 - 200 employés

📦 Logistique

📣 Marketing

💼 Conseil

Logistics • Marketing • Consulting

Tactiq est un fournisseur de solutions innovantes de premier plan pour l'industrie de la livraison directe en magasin (DSM), spécialisé dans la rationalisation des communications et des paiements entre fabricants, distributeurs et détaillants. L'entreprise utilise le big data, les technologies mobiles et SaaS pour améliorer l'efficacité et la rentabilité de ses clients. Les produits de Tactiq, comme Pipeline et Invoi, aident à éliminer les problèmes systémiques de rupture de stock, à réduire les erreurs de facturation et à améliorer la visibilité à travers l'écosystème DSM. Avec plus de 20 ans d'expérience, Tactiq donne aux entreprises les moyens de s'appuyer sur des technologies de pointe et des analyses de données pour optimiser leurs chaînes d'approvisionnement et augmenter leurs ventes dans un paysage de vente au détail concurrentiel.

Description

• Own and manage a portfolio of Kroger Divisions and vendor accounts as trusted advisor and main point of contact • Conduct regular account reviews and business check-ins • Identify expansion opportunities, support renewals, and manage annual account budgets • Monitor client activity and identify engagement, risk, and upsell opportunities • Drive GlobalWorx platform adoption through ongoing support, insights, and best practices • Coordinate with Account Services, IT, Billing, and Product teams on technical, billing, feature, and process issues • Ensure successful client onboarding and customer-specific training • Track and document client communications and feedback • Work with retailers to drive GlobalWorx adoption and usage • Generate analytical content, present information, and answer stakeholder questions • Develop or refine project plans and service-improvement initiatives with retailer, distributor, and manufacturer stakeholders • Manage multiple projects and initiatives through measurable completion • Execute field operations tasks to improve distributor service and in-stock percentages at store, district, region, division, and national levels

🎯 Exigences

• 5+ years of direct work experience in DSD operational roles • 3+ years of experience in account management, client success, or customer-facing roles • 3+ years of experience in CPG retailer operations and related activities, preferably retailer category management functions • 4-year Degree or relevant work experience • Willingness to travel a minimum of 30% up to 50% within the US • Deep understanding of retailer, manufacturer, and distributor relationships, service areas, and product assortment variations • Strong written and oral communication and interpersonal skills using a consultative approach • Ability to interact with clients from frontline field employees to senior executives • Analytical ability to interpret usage data and metrics and convert insights into executable action plans • Proficiency in Google Workspace or Microsoft Office; Monday.com experience is a plus • Advanced Microsoft Office Suite knowledge, especially Excel reporting tools; PowerPoint and Access knowledge preferred • Strong conflict resolution skills • Authorized to work in the United States without requiring sponsorship now or in the future • Comfortable working in controlled office environments, active retail settings, driving, mass transit, and walking between sites • Ability to stand for several hours and walk extended distances while visiting multiple retail locations • Ability to occasionally bend, stoop, reach, push, pull, lift, or move product/equipment

🏖️ Avantages

• Health Care Plans (Medical, Dental & Vision) • 401k plan with company match • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (including time for volunteering) & Public Holidays • Generous Parental Leave • Short Term & Long Term Disability • Training & Development opportunities • Work From Home & Flexible work arrangements • Wellness Resources • Diversity and inclusivity-focused work environment