Strategic Partnerships Account Manager

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Revelation Pharma

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

🏥 Santé

🏭 Fabrication

💊 Pharmaceutique

Healthcare • Manufacturing • Pharmaceuticals

Revelation Pharma est un réseau national de pharmacies de composition 503A et 503B dédié à fournir des préparations pharmaceutiques et des services innovants et de qualité. Ils visent à être à l'avant-garde de l'industrie des pharmacies de composition, en mettant l'accent sur les soins centrés sur le patient et en explorant les opportunités de croissance et de collaboration entre les pharmacies. Leur mission inclut un engagement à améliorer le secteur pharmaceutique et à assurer une transition fluide pour ceux qui souhaitent vendre ou s'associer à des pharmacies de composition réputées.

Description

• Own the overall health, retention, and satisfaction of an assigned portfolio of strategic partners • Develop proactive retention strategies and identify at-risk accounts before issues escalate • Lead Quarterly Business Reviews (QBRs) and present actionable business insights • Serve as the senior escalation point for partner issues and coordinate cross-functional resolution • Monitor operational and pharmacy reports daily, identify trends, and recommend improvements • Lead, coach, and develop the Account Liaison team through accountability, feedback, and mentoring • Partner with Operations, Sales, and Pharmacy teams to continuously improve the customer experience • Identify root causes proactively and reduce escalations • Build partner relationships and operate as a trusted advisor • Independently run reports, flag anomalies, own escalations end-to-end, and identify retention risks

🎯 Exigences

• 3–5+ years of experience in Account Management, Client Success, Strategic Partnerships, or a related B2B healthcare role • Experience with LifeFile, Pharmetika, and/or SiCompounding highly preferred • Leadership and coaching experience developing high-performing customer service teams • Highly self-directed with critical thinking and problem-solving abilities • Strong analytical skills and ability to translate reporting into business decisions • Excellent verbal and written communication skills • Experience in pharmacy, healthcare, or other highly regulated industries preferred • Proficient in using a computer and related equipment, including printers and fax machines • Ability to sit or stand for extended periods • Effective communication via telephone and email • Capable of lifting up to 40 pounds as needed • Must be authorized to work for any employer in the U.S.; employment visa sponsorship or takeover of sponsorship is unavailable

🏖️ Avantages

• Equal opportunity employer • Commitment to diversity and an inclusive environment for all employees