Senior Customer Advocacy Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $167 100 - $250 700 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

👻 Score fantôme 9%

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• Ouverte depuis 48 jours.
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Rubrik, Inc.

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1001 - 5000 employés

Fondée en 2014

🏢 Entreprise

🔐 Sécurité

☁️ SaaS

Enterprise • Security • SaaS

Rubrik, Inc. est une entreprise spécialisée dans la gestion des données et les plateformes de données dans le cloud. Ses produits et services se concentrent sur la sauvegarde, la récupération, la sécurité et la gestion des données dans le cloud, permettant aux entreprises de gérer, protéger et récupérer leurs données critiques. Rubrik propose des solutions qui s'intègrent aux fournisseurs de services cloud et à diverses plateformes pour garantir des opérations de données transparentes et sécurisées pour ses clients. L'entreprise vise à simplifier la gestion des données dans des environnements cloud hybrides complexes.

Description

• Build and manage a pipeline of customer story candidates across verticals, use cases, and geographies • Lead customer discovery conversations and surface operational impact of Rubrik's platform • Write and produce customer stories, video briefs, executive one-pagers, and event-ready abstracts • Own and operate the CXO Visionaries executive community program end to end • Develop CXO Visionary profiles and manage the Visionaries award program • Oversee the Visionary spotlight in Rubrik's monthly CXO newsletter • Recruit and onboard Visionary members and connect them with speaking and earned media opportunities • Coordinate exclusive threat intelligence access with Rubrik Zero Labs • Develop product and cyber resilience fluency and ensure technically accurate customer stories • Identify repeatable customer outcome patterns across environments and threat types • Build scalable tracking systems and manage intake, production, review, and approval workflows • Manage customer story processes for quarterly earnings and define quality standards • Track story usage and impact across sales, events, PR, and executive engagements • Partner with PR, communications, sales, field, product, engineering, cloud, ecosystem alliance, EBC, CXO Transformation, and Experiences teams • Coordinate CXO customer speaker sourcing and event logistics • Manage external writers, videographers, and agencies with clear briefs, timelines, and quality reviews

🎯 Exigences

• 12+ years of experience in product marketing, product management, technical marketing, technical content strategy, or a closely adjacent field • Direct ownership of a customer story, reference, or executive community program • Solid background in data protection, cybersecurity, data infrastructure, cyber resilience, backup, AI or similar • Technical fluency sufficient to hold substantive conversations with CISOs or IT leaders about ransomware recovery, identity resilience, or hybrid cloud data protection • Ability to recognize when an outcome claim does not hold up • Ability to write clearly and specifically about complex technical topics for senior business audiences • Strong interviewing instincts and ability to draw out authentic stories • Experience working in or closely alongside enterprise sales environments • Practical understanding of how customer proof points factor into deals and executive conversations • Preferred: experience managing executive community, customer advisory, or peer network programs • Preferred: experience at a company that navigated rapid scale or a major platform transition

🏖️ Avantages

• Bonus potential • Equity • Benefits • Equal employment opportunities • Reasonable accommodations for disabilities

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