Director, Market Operations

🕒 il y a 11 jours

🌲 North Carolina – Distant

🌲 North Carolina – Remote

💵 $130 000 - $160 000 / an

⏰ Temps Plein

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RXO, Inc.

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5001 - 10000 employés

Fondée en 2022

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

RXO, Inc. est une entreprise de transport de fret et de logistique axée sur la technologie, reliant expéditeurs et transporteurs à travers plusieurs modes (chargement complet, LTL, intermodal, traction, maritime, aérien, dernier kilomètre) via ses plateformes numériques RXO Connect™ et RXO Drive™. La société combine apprentissage automatique et intelligence artificielle avec des réseaux de transporteurs étendus pour fournir des solutions de capacité, gestion de transport, expédition de fret, et services aux transporteurs (cartes carburant, affacturage, place de marché), en privilégiant la visibilité, l'efficacité et une capacité flexible pour les clients B2B. RXO exploite une grande place de marché et un réseau de transporteurs indépendants, offrant à la fois des services de logistique activés par logiciel (fonctionnalités de type SaaS) et des services de transport traditionnels.

Description

• Lead a team of field-based direct reports who are responsible for operational efficiency, customer service and contractor procurement • Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions • Proactively manage customer service metrics to drive an excellent customer experience • Provide guidance, training and performance management to employees while developing talent through continuous coaching • Establish and maintain effective, collaborative work relationships both internally and externally • Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities • Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls • Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results • Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established timeframe

🎯 Exigences

• 7 years of experience in carrier development, delivery, distribution logistics and facility/warehouse management • Experience performing complex analyses of data, processes, policies, procedures and/or systems • Bachelors’ degree in a business-related field (it’d be great if you also have: 10+ years of experience in the logistics and transportation industry) • Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees • Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience • Self-motivated work style with the ability to work well with minimal supervision or in a team environment; consult with team members and management as needed • Strong organizational and time management skills

🏖️ Avantages

• Competitive pay • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave • 401(k) retirement plan with up to 5% company match • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity • Employee Assistance Program (EAP) • Tuition reimbursement, adoption assistance • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account • Health Reimbursement Arrangement