Experience Designer

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🎨 Designer Produit (UI/UX)

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 24%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Safelite

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1947

🚘 Automobile

📦 Logistique

🏭 Fabrication

Automotive • Logistics • Manufacturing

Safelite est un important prestataire de services de vitrage automobile offrant des services complets de réparation et de remplacement de pare-brise. Ils sont reconnus pour leur expertise dans le soin du vitrage automobile, proposant leurs services dans les 50 états grâce à leurs MobileGlassShops™ et leurs centres de réparation. Safelite s'engage à offrir de la commodité, en assurant des services de vitrage automobile mobile qui viennent à l'emplacement du client lorsque cela est possible. Ils sont fiers d'utiliser des matériaux de haute qualité et de garantir leurs services avec une garantie nationale, assurant ainsi la satisfaction et la tranquillité d'esprit des clients. Safelite collabore de manière transparente avec les assurances auto, réduisant le stress des réparations de vitrage pour leurs clients.

Description

• Design end-to-end agentic experiences for customers, clients, and colleagues • Define how experiences move across conversation, voice, visual interfaces, structured inputs, and system actions • Design how agents interpret intent, gather context, clarify ambiguity, make recommendations, confirm decisions, take action, and communicate outcomes • Account for changing intent, incomplete information, interruption, correction, repeat engagement, and exceptions • Connect agent experiences to underlying services, operational processes, and outcomes • Establish interaction models for agent capabilities, recommendations, decisions, and actions • Design customer control based on context, confidence, consequence, and risk • Communicate uncertainty and limitations clearly • Design escalation and human intervention while preserving context and continuity • Integrate transparency, consent, and explainability into experiences • Establish reusable patterns for agentic, conversational, adaptive, and multimodal experiences • Explore interaction models enabled by context interpretation, response generation, action-taking, and adaptation • Partner with design system teams to integrate agentic patterns • Codify principles and patterns as the organization learns • Use AI-native tools to analyze customer interactions at scale and identify opportunities to improve agent behavior and experience quality • Investigate hypotheses, root causes, and opportunities using AI, conversation intelligence, behavioral data, research, and evaluation • Partner with product and engineering to implement and evaluate improvements in live interactions • Create a continuous feedback loop for AI-enabled experiences • Perform other duties as assigned • Comply with all policies and standards • Report to the Director of Product Design and collaborate with product management and engineering

🎯 Exigences

• Bachelor's Degree or equivalent work experience • 4-6 years of product design, interaction design, UX design, conversation design, content design, or related experience • 5+ years of product design, interaction design, UX design, conversation design, content design, or related experience • Demonstrated experience designing conversational, AI-enabled, adaptive, or intelligent products used in production • Strong interaction design capability across conversation, interface, information architecture, and complex service experiences • Strong content judgment • Advanced fluency in Figma • Experience contributing to scalable design systems • Demonstrated fluency using AI throughout discovery, synthesis, exploration, prototyping, evaluation, and optimization • Experience using AI-native tools to analyze customer interactions and investigate agent performance • Experience with agent evaluation, simulation, experimentation, or observability tools • Experience working in continuous discovery and delivery environments • Comfort working with transcripts, behavioral data, analytics, research, and evaluation results • Strong partnership with product management and engineering • Ability to bring structure and design judgment to emerging problem spaces • Preferred: experience spanning interaction design and content or conversation design • Preferred: experience designing customer-facing and colleague-facing AI experiences • Preferred: understanding of agentic systems, including models, context, retrieval, tool use, memory, orchestration, guardrails, and evaluation • Preferred: functional prototypes using AI-enabled development and prototyping tools • Preferred: AI-native conversation intelligence, agent evaluation, simulation, or optimization tools • Preferred: voice and multimodal interactions • Preferred: accessible conversational, adaptive, or voice experiences

🏖️ Avantages

• Competitive weekly pay • Bonus opportunities • 401(k) plan with company matching • Medical coverage plans customized to suit your needs • Paid time off (PTO) programs • Company holidays • Paid volunteer days • Up to $5,250 in tuition reimbursement per year • Work/life balance commitment

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