UX & Predictive Experience Lead Researcher

🕒 il y a 2 mois

🏈 Ohio – Distant

infoinfo

⏰ Temps Plein

🟠 Senior

🎨 Designer Produit (UI/UX)

🗣️🇺🇸🇬🇧 Anglais requis

D'où vient cette offre

Publiée sur la page carrières de Safelite, pas via un site d'emploi

Repérée par Remote Rocketship il y a 2 mois

Toujours ouverte sur le site de Safelite. Vérifiée il y a 7 heures.

Logo of Safelite

Safelite

10 000+ employés

Fondée en 1947

🚘 Automobile

📦 Logistique

🏭 Fabrication

Automotive • Logistics • Manufacturing

Safelite est un important prestataire de services de vitrage automobile offrant des services complets de réparation et de remplacement de pare-brise. Ils sont reconnus pour leur expertise dans le soin du vitrage automobile, proposant leurs services dans les 50 états grâce à leurs MobileGlassShops™ et leurs centres de réparation. Safelite s'engage à offrir de la commodité, en assurant des services de vitrage automobile mobile qui viennent à l'emplacement du client lorsque cela est possible. Ils sont fiers d'utiliser des matériaux de haute qualité et de garantir leurs services avec une garantie nationale, assurant ainsi la satisfaction et la tranquillité d'esprit des clients. Safelite collabore de manière transparente avec les assurances auto, réduisant le stress des réparations de vitrage pour leurs clients.

Description

• Build a learning system that helps teams reduce uncertainty earlier in product development • Combine behavioral data, predictive methods, simulation, AI, experimentation, and research based on the decision needed • Create ways to explore hypotheses and experience directions before significant investment • Develop predictive models and simulations using first-party behavioral data • Create synthetic customer models for scenario exploration and assumption testing • Use predictive signals to inform prioritization and identify valuable discovery or experimentation • Validate predictive methods against observed customer behavior and known outcomes • Define confidence levels, limitations, and appropriate use of predictive outputs • Investigate divergence between predicted and observed behavior as a source of learning • Continuously improve models and methods as new evidence becomes available • Combine behavioral signals with qualitative research to understand customer behavior and motivations • Design research and experiments around decision-critical uncertainty • Translate complex evidence into clear implications for product and design teams • Create tools and ways of working that make predictive insight accessible to non-modeling experts • Advise where to explore, experiment, invest, or change direction based on evidence strength • Raise organizational fluency in evidence-based decision making, experimentation, predictive methods, and AI • Perform other duties as assigned • Comply with all policies and standards • Report to the Director of Product Design and work across research, design, product, analytics, and data science

🎯 Exigences

• Bachelor's Degree or equivalent work experience required • 8+ years across UX research, behavioral science, data science, experimentation, or related disciplines, with significant experience shaping digital product decisions • Experience building predictive, behavioral, simulation, or decision-support methods using first-party data • Strong applied statistics and experimentation foundation, including causal inference, experimental design, and working explicitly with uncertainty • Working fluency in Python or R and SQL • Hands-on qualitative research experience • Ability to connect behavioral evidence with customer motivation and context • Fluency using AI across research, modeling, simulation, analysis, and prototyping • Experience operating in continuous discovery and delivery environments • Experience with digital analytics and experimentation platforms such as Quantum Metric, Amplitude, Adobe, Optimizely, or similar • Ability to make sophisticated methods and evidence understandable and actionable for senior product and business leaders • Employment eligibility in accordance with applicable laws, regulations, and company policies

🏖️ Avantages

• Competitive weekly pay • Bonus opportunities • 401(k) plan with company matching • Medical coverage plans customized to suit your needs • Paid time off (PTO) programs • Company holidays • Paid volunteer days • Up to $5,250 in tuition reimbursement per year • Work/life balance • Primarily remote work • Travel as needed to the Safelite Home Office or other designated locations

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