Strategic Account Manager

🕒 il y a 22 jours

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SafeRide Health

Site WebLinkedInTous les Emplois

501 - 1000 employés

🏥 Santé

⚕️ Assurance santé

🚗 Transport

Healthcare • Healthcare Insurance • Transport

SafeRide Health est une entreprise qui améliore le transport médical non urgent (NEMT) grâce à une technologie avancée et un réseau numérisé, garantissant aux patients un accès aux soins appropriés au moment opportun. Elle propose une approche technologique axée sur le membre, permettant un accès fluide aux services de transport, des plateformes personnalisables adaptées à tout plan de santé et une visibilité en temps réel des trajets pour une fiabilité et une tranquillité d'esprit. SafeRide Health collabore avec un vaste réseau de fournisseurs de transport pour offrir une couverture nationale et des services flexibles, en mettant l'accent sur l'amélioration de l'accès aux soins vitaux et la transformation des expériences de transport des patients.

Description

• Serve as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationships • Lead data-driven conversations with clients to enhance membership services and overall performance • Identify and drive expansion opportunities within the embedded account base in partnership with Sales • Lead expansion implementations in coordination with Strategic Accounts leadership • Partner with Operations to define, implement, and monitor performance measures and operational goals • Proactively identify, address, and resolve operational and account-related issues • Provide performance insights and growth recommendations to internal leadership • Support contract management, including renewals and new agreements, ensuring alignment with operational feasibility • Facilitate contract implementation, training, and compliance requirements • Lead development of operational procedures and project management initiatives tied to client contracts.

🎯 Exigences

• Bachelor’s degree or equivalent experience • 3+ years of experience in Customer Success or Account Management within healthcare, B2B SaaS, or enterprise technology • Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater • Strong written and verbal communication skills • Analytical mindset with ability to interpret data and drive insights • Ability to manage multiple stakeholders and build consensus across teams • Strong organizational and project management skills • Willingness to travel up to 1x per month • Experience in consulting or solutions architecture (preferred) • Experience with HubSpot or other CRM platforms (preferred) • Experience working in fast-paced, high-growth environments (preferred).

🏖️ Avantages

• We offer a remote-first work environment • Competitive compensation • Comprehensive benefits including: • Career growth and development opportunities in a mission-driven organization • Competitive salary, annual bonus opportunities, and equity options • Comprehensive medical, dental, and vision insurance • 401(k) with company match • Generous PTO, paid company holidays, and paid parental leave.