Head of Global Account Management

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ScaleOps

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2022

🤝 B2B

📣 Marketing

B2B • Marketing

ScaleOps est une entreprise dont le site web public (scaleops. com) utilise des technologies de cookies et de suivi ; le texte fourni est une divulgation concernant les cookies/consentement montrant des intégrations avec des fournisseurs de marketing et d'analytique (HubSpot, Google Analytics, Hotjar, Cloudflare, LinkedIn, Apollo, G2, etc. ). Le fragment disponible ne contient que des détails sur la confidentialité/les cookies et ne décrit pas les produits, services ou clients cibles de ScaleOps. Étant donné l'utilisation intensive du marketing, de la capture de leads et des outils d'analytique visible sur le site, il semble que l'entreprise opère commercialement avec un accent sur le marketing et probablement la vente à d'autres entreprises, mais les offres spécifiques ne sont pas décrites dans le contenu fourni.

Description

• Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts. • Establish the operational framework, methodologies, and metrics for a scalable Account Management organization. • Identify, prioritize, and execute expansion opportunities, including upsell and cross-sell, aligned with revenue goals. • Ensure high retention rates and predictable renewals through proactive engagement. • Serve as executive sponsor for strategic customers and build relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders. • Position ScaleOps as a long-term strategic partner driving measurable business outcomes. • Recruit, mentor, and lead a global Account Management team as the company expands into new regions. • Create a culture of excellence, accountability, and customer advocacy. • Partner with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a unified customer experience. • Provide strategic insights to influence product roadmap and go-to-market strategy based on customer and market feedback.

🎯 Exigences

• 10+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams. • Proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts. • Strong commercial leadership, including renewals, pricing strategy, and complex contract negotiations. • Familiarity with Kubernetes, containers, AWS, GCP, Azure, and cloud technologies. • Experience working with technical personas such as DevOps and engineering teams. • Exceptional executive presence and ability to influence C-suite stakeholders as a trusted advisor. • Demonstrated success building and scaling Account Management or Customer Success organizations in high-growth SaaS environments. • Strategic, data-driven mindset with strong business acumen and ability to align customer outcomes with company goals.