Enterprise Customer Success Manager – Exteriors

🕒 il y a 29 jours

🇺🇸 États-Unis – Télétravail

💵 $86 600 - $115 800 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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ServiceTitan

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2012

☁️ SaaS

🤝 B2B

🏪 Place de marché

💰 €200 000 000 Series G en 2021-06

SaaS • B2B • Marketplace

ServiceTitan est une plateforme logicielle complète conçue pour l'industrie des métiers, offrant des solutions pour améliorer la productivité et la rentabilité des entreprises. Elle propose une variété de fonctionnalités, notamment la répartition, la planification, le marketing, les rapports et des outils d'expérience client, adaptés à des métiers tels que la plomberie, la CVC, les services électriques, et plus encore. ServiceTitan cherche à donner du pouvoir aux entreprises en optimisant les opérations, améliorant le flux de trésorerie et offrant des expériences client supérieures grâce à une plateforme tout-en-un. Le logiciel inclut des analyses de données en temps réel, des options de financement et des capacités mobiles pour soutenir les besoins opérationnels des entrepreneurs et augmenter leurs sources de revenus. En consolidant plusieurs fonctions commerciales en une seule plateforme, ServiceTitan vise à aider les entrepreneurs à croître de manière rentable et efficace.

Description

• Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs • By regularly reaching out to your accounts, gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices • Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience • Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value • Help find new ways to continuously improve our customers experience, both in our product and processes • Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly • Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities • Be a mentor and resource to new hires, and members of the non-Enterprise Success Team

🎯 Exigences

• 4+ years of combined experience account and/or project management experience in a customer facing role • Proven ability to multi-task and manage multiple projects at a time with strong attention to detail • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others • Demonstrated ability for and interest in project management and analyzing data sets • Intelligent, quick thinking, fast learning, and solution oriented • To be an adaptable team player with strong communication and organizational skills • < 15% travel nationwide

🏖️ Avantages

• Flexible time off with ample learning and development opportunities • Comprehensive onboarding program • Leadership training for Titans at all levels • Great work is rewarded through Bonusly, peer-nominated awards, and more • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents) • FSA and HSA • 401k match • Telehealth options including memberships to One Medical • Parental leave and support • Up to $20k in fertility services (i.e. IUI and IVF) • Surrogacy and adoption reimbursement • On demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools