Account Manager

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Smart Source LLC

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2003

🤝 B2B

🛍️ eCommerce

🏢 Entreprise

B2B • eCommerce • Enterprise

Smart Source LLC est une entreprise intégrée de chaîne d'approvisionnement et de procurement marketing B2B qui source, produit et exécute des impressions de marque, des articles promotionnels, de l'emballage et des kits personnalisés. Elle fournit des services de stockage et de distribution, de gestion des stocks, de vérification des fournisseurs, de vitrines e-commerce personnalisées et de plateformes d'impression à la demande, ainsi que des solutions technologiques et d'automatisation pour des communications sécurisées et basées sur les données (y compris les messages de santé conformes à la HIPAA). Smart Source dessert de grandes entreprises dans des secteurs tels que l'automobile, la finance, la santé, l'hôtellerie, les produits pharmaceutiques et le commerce de détail, et met l'accent sur le contrôle de la marque, l'optimisation des dépenses et l'exécution à grande échelle.

Description

• The Account Manager is responsible for gaining a clear understanding of the existing client needs, develop and strengthen relationships while managing sourcing and production activities. • Works closely with Account Executive and/or Director on account strategies to increase the Company’s service offerings to generate more revenue. • Collaborates with Account Executive, Account Director and/or client to facilitate new sales opportunities while building client relationships. • Identifies areas for service and process improvement. • Collect accurate order specifications to obtain competitive quotes with little to no direction utilizing Smart Source preferred vendors. • Quotes, sources, oversees production, and manages inventory and eCommerce for customer’s marketing collateral, operational print and promotional purchases. • Create presentations to promote and sell products/services to existing and prospective customers. • Ability to work independently on orders/projects and discuss knowledge gaps as needed with Client, Account Executive and/or Account Director. • Accurately input all order specifications and relevant order data into internal procurement system (Demand Bridge) with the information provided. • Manage and track order status; contact vendors to obtain tracking information and follow up on delivery status as necessary. • Match all vendor invoices to the order, including but not limited to PO#, cost, quantity and shipping address to ensure timely billing. • Provides superior customer service and works as a point of contact to ensure the customer’s projects meet defined specifications and in-hands dates. • Accountable for ensuring compliance in Demand Bridge, eCommerce, Docuware and Resource Dashboard to maintain a clean WIP including collaborating with internal departments in a respectful and professional manner. • Where applicable, possess thorough knowledge on eCommerce and inventory processes and logistics. • Ensure Company profitability targets are being met while managing to Client/Company agreements and expectations. • If applicable, managing and balancing workloads among team members to ensure productivity and quality of work.

🎯 Exigences

• 10+ Years industry experience required. • Direct Client Support Experience, >$5MM in managed revenue • Excellent communication skills, both written and verbal • Highly proficient with MS Office software, especially Excel

🏖️ Avantages

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options