Senior Account Manager

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 16%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Solutions by Text

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2008

💸 Finance

💳 Fintech

📋 Conformité

💰 Private Equity Round en 2021-11

Finance • Fintech • Compliance

Solutions by Text est un fournisseur de premier plan de services de messagerie et de paiement, principalement axé sur le secteur des services financiers aux consommateurs. Ils proposent la plateforme FinText™, qui intègre la messagerie, les paiements, les rapports et la conformité pour améliorer l'engagement client et l'efficacité opérationnelle. Leurs services sont particulièrement précieux pour des secteurs tels que le prêt, la banque et le financement automobile, où des solutions de messagerie texte conformes peuvent améliorer les taux de paiement et les interactions avec les clients. Solutions by Text se distingue par des méthodes de communication innovantes et conformes aux réglementations, aidant les entreprises à obtenir de meilleurs résultats grâce à un contact client accru et des paiements à temps.

Description

• Own revenue retention for assigned accounts, including renewals, downsell prevention, and churn mitigation • Identify at-risk accounts using health signals, usage data, commercial indicators, and Customer Success inputs • Develop retention action plans with Customer Success • Lead complex renewal and commercial discussions involving pricing, contract modifications, and value reinforcement • Build relationships with senior stakeholders, economic buyers, and decision makers • Maintain rolling renewal forecasts covering timing, expected outcome, risk, mitigation plans, and ARR impact • Identify and prioritize account expansion opportunities • Drive ARR through payments adoption, new messaging use cases, additional teams, use cases, and business units • Partner with Payments to introduce capabilities, track adoption, and measure revenue contribution • Create expansion proposals tied to customer goals, usage, adoption data, outcomes, and ROI • Maintain an expansion pipeline and contribute to NRR and expansion ARR • Design and operationalize customer programs driving product adoption, usage growth, and event-driven revenue • Coordinate new use-case launches and scaling with Customer Success • Monitor program performance and adjust approaches based on results and feedback • Collaborate with Customer Success, Sales, Payments, Product, Marketing, Partnerships, Finance, and senior leadership • Own renewal and expansion forecasting and maintain accurate CRM data • Track KPIs, portfolio revenue risk, expansion potential, and commercial outcomes • Improve account-management processes for scalability, predictability, and customer impact • Adhere to the Code of Conduct/Ethics and protect company, client, and consumer information

🎯 Exigences

• 7+ years of relevant experience within SaaS software environments • 5+ years of experience in account management or commercial ownership capacity managing complex, enterprise-level customer relationships and significant recurring revenue • Demonstrated history of protecting, renewing, and growing substantial books of existing customer revenue • Strong record against retention, renewal, expansion, NRR, GRR, quota, or other relevant commercial KPIs over multiple years • Experience managing complex customer relationships involving multiple stakeholders, decision makers, use cases, and/or business units • Evidence of proactively creating expansion opportunities • Ability to identify and mitigate account risk before it materially impacts renewal or revenue • Experience navigating complex renewals, pricing discussions, contract modifications, and challenging customer situations • Ability to operate with autonomy, accountability, and self-direction • Ability to read, understand, and navigate software contracts • Strong understanding of pricing models and commercial structures • Ability to lead structured pricing and contract negotiations • Ability to build and execute comprehensive account plans • Ability to work effectively within Salesforce and other relevant platforms • Strong forecasting discipline and attention to CRM accuracy • Experience in SaaS account management or similarly complex customer environments; experience in texting, communications/CPaaS, payments, consumer finance, lending, accounts receivable management, banking, or financial services is an advantage

🏖️ Avantages

• Remote teams and offices throughout the United States • Diversity and inclusion commitment • Recruitment, retention, career progression, training and development opportunities

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