Client Operations – Delivery Lead

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Storyteller

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2019

📣 Marketing

💼 Conseil

📦 Logistique

Marketing • Consulting • Logistics

Storyteller est une plateforme axée sur les développeurs qui propose des SDK intégrables, des API et un CMS pour ajouter des Stories et des flux vidéo verticaux de type TikTok à des applications mobiles et des sites Web. Elle offre des SDK natifs spécialement conçus pour iOS, Android, React Native et le Web, ainsi que la gestion de contenu, l'analyse, le support pour les annonces natives et des fonctionnalités d'entreprise (SSO, SLA, intégrations) afin que les entreprises puissent accélérer la livraison de contenu immersif de format court et augmenter l'engagement des utilisateurs et les revenus.

Description

• Lead and develop the multidisciplinary team delivering work for the account • Maintain clear operating picture across priorities, owners, deadlines, dependencies, risks, and decisions • Set the team's workload and standards, inspect delivery, intervene when quality or performance slips • Run high volumes of work across content, publishing, design, analytics, client projects, releases, integrations, and AI-enabled services • Turn unclear requests into practical plans: outcome, scope, owner, next action, dependence, deadline • Work closely with design, content, product, engineering, support, and client leaders • Lead large, ambiguous operational projects, including audits and migrations • Prepare concise, accurate client updates and lead day-to-day delivery conversations • Make sensible day-to-day decisions independently and escalate necessary decisions

🎯 Exigences

• High agency: create forward motion without waiting for perfect instructions • Strong judgement: decide what matters now and what needs escalation • Direct people leadership: set standards, allocate work, coach people, handle performance problems • Operational grip: run several different workstreams without losing detail • Numeracy and analytical ability: interrogate data and turn it into decisions • Clear communication: explain complex work simply to team members and stakeholders • Cross-functional range: comfortable working across content, design, analytics, projects, product, engineering • Systems thinking: improve mechanisms behind work instead of manual effort • Practical AI fluency: use AI to improve operating loops and drive adoption • Attention to detail: notice small errors that can become larger problems

🏖️ Avantages

• 33 Days Paid Leave • Opportunity to work close to major basketball and sports clients • Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance