Account Manager, Healthcare RCM

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $120 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 13%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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SuperDial

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2021

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

SuperDial est une entreprise SaaS alimentée par l'IA qui automatise les appels téléphoniques sortants à haut volume pour les équipes de gestion du cycle de revenus (RCM), les groupes de prestataires et les DSO dans le domaine de la santé. Ses agents vocaux IA gèrent de bout en bout les interactions entre payeurs et prestataires, telles que les autorisations préalables, la vérification d'éligibilité et des prestations, le suivi des réclamations et l'attestation des données des prestataires, en s'intégrant aux systèmes EHR/PMS et en enregistrant les résultats dans les flux de travail existants. SuperDial est conforme aux normes HIPAA et SOC 2, offre un recours humain lorsque les appels ne peuvent pas être complétés de manière autonome, et se positionne comme une plateforme B2B qui réduit le travail manuel et les jours de comptes à recevoir pour les organisations de santé.

Description

• Own day-to-day account management for a portfolio of healthcare accounts • Lead recurring customer meetings and maintain clear next steps, owners, and follow-through • Build trust with operational, technical, and day-to-day customer stakeholders • Develop understanding of customer RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics • Support customer onboarding and implementation and configure SuperDial workflows to align with customer goals and processes • Help customers adopt AI voice agents across eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up • Monitor bot behavior, workflow performance, customer health, engagement, usage, risks, and renewal milestones • Deliver customer training and best-practice guidance • Connect SuperDial’s work to measurable outcomes such as reduced manual work, improved throughput, faster follow-up, fewer escalations, and improved revenue cycle performance • Identify adoption, workflow fit, product performance, payer behavior, implementation, integration, and stakeholder-alignment issues • Support action plans to address customer risks before escalation • Partner with Sales and internal teams on renewal readiness and expansion opportunities • Translate between customer stakeholders and internal teams regarding workflows, payer interactions, product behavior, call scripts, integrations, configuration, bot performance, edge cases, and operational impact • Troubleshoot issues by investigating workflow behavior, reviewing data or logs, and partnering with Product and Engineering • Document, prioritize, communicate, and resolve customer issues with Product, Engineering, Deployment Operations, Agent Operations, and Sales • Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs • Maintain account plans, meeting notes, customer health updates, documentation, and internal follow-up • Contribute to playbooks, templates, training materials, and repeatable Account Management practices • Use data and customer insight to identify trends, risks, opportunities, and next steps across the portfolio

🎯 Exigences

• 3+ years of experience in Customer Success, Account Management, Implementation, Solutions Consulting, Consulting, healthcare operations, or another customer-facing role in SaaS, healthcare technology, revenue cycle management, workflow automation, or an operationally complex environment • Healthcare workflow fluency or ability to ramp quickly into healthcare revenue cycle operations, including claims, payer follow-up, eligibility and benefits, prior authorization, denials, credentialing, enrollment, or related administrative workflows • Strong technical aptitude and comfort learning product behavior, asking technical questions, and explaining technical concepts to non-technical audiences • Comfort working with technical teams and discussing integrations, EHR / PM systems, payer portals, workflow configuration, product behavior, data quality, logs, and issue resolution • Curiosity about AI, automation, and voice agents • Strong communication skills and ability to build trust with operators, technical stakeholders, and day-to-day users • Organized and action-oriented, with strong follow-through and attention to detail • Analytical and comfortable using data to understand customer health, adoption, workflow performance, risk, and opportunity • Ability to solve ambiguous problems and turn complexity into clear next steps • Commercial awareness of how adoption, trust, and measurable value contribute to retention and expansion • Proactive, low-ego, and comfortable operating in a fast-moving startup environment • Preferred experience in healthcare revenue cycle management, healthcare technology, AI-driven products, voice AI, workflow automation, implementation, integrations, or enterprise SaaS • Familiarity with RCM systems, EHR / EMR systems, practice management systems, payer portals, clearinghouses, CRM systems, customer health tools, ticketing systems, Looker, SQL, Python, APIs, or similar data and technical tools

🏖️ Avantages

• Equity • Full health benefits • 401(k) • 16 weeks of parental leave • Other benefits as part of the total compensation package

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