Bilingual Customer Service Support – Healthcare

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Sutherland

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1986

🤝 B2B

🤖 Intelligence artificielle

☁️ SaaS

💰 €300 000 000 Secondary Market en 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland est une entreprise mondiale spécialisée dans la transformation numérique et les services d'externalisation des processus métier. Ils exploitent des technologies avancées telles que l'intelligence artificielle, l'automatisation et l'ingénierie du cloud pour améliorer les performances numériques et optimiser les opérations commerciales critiques. Sutherland propose une variété de services, y compris l'expérience client numérique (CX), des solutions technologiques d'entreprise et l'automatisation intelligente dans divers secteurs tels que la banque, la santé et les télécommunications. Leur objectif est de fournir des résultats mesurables, d'améliorer les expériences client et de permettre l'agilité des entreprises grâce à des solutions numériques innovantes.

Description

• Coordinate and support healthcare education programs from planning through completion. • Schedule educational events, meetings, and program activities. • Provide administrative support to healthcare professionals, speakers, and field sales representatives. • Prepare and manage contracts, documentation, program materials, and related correspondence. • Process billing activities and maintain accurate program records. • Monitor program timelines and ensure deliverables are completed on schedule. • Communicate professionally with internal and external stakeholders in both English and French. • Maintain confidentiality while handling sensitive information and documentation. • Utilize Microsoft Office applications to prepare reports, presentations, spreadsheets, and communications. • Manage email correspondence and respond to inquiries in a timely and professional manner. • Perform additional administrative and coordination duties as assigned.

🎯 Exigences

• Fully bilingual in French and English (spoken and written) • Excellent verbal and written communication skills in both French and English • Strong organizational and time management skills with the ability to prioritize multiple tasks • Exceptional attention to detail and commitment to accuracy • Professional customer service and interpersonal skills • Proficiency with Microsoft Office Suite • Comfortable using email as a primary communication tool • Ability to work independently while collaborating effectively within a team • Strong problem-solving skills and the ability to adapt in a fast-paced environment

🏖️ Avantages

• paid training • generous PTO • Medical, dental and vision benefits • Advancement opportunities • Employee Discounts • EAP & Health and Wellness programs