Provider Relations Account Manager

🕒 il y a 22 jours

🦀 Maryland, Pennsylvania – Distant

🦀 Maryland – Remote 🔔 Pennsylvania – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Sylvan Health

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2020

🏥 Santé

⚕️ Assurance santé

🧘 Bien-être

💰 €4 099 999 Seed Round en 2023-07

Healthcare • Healthcare Insurance • Wellness

Sylvan Health est une entreprise dédiée à l'autonomisation des patients dans la gestion de leur santé par la nutrition. Elle offre un réseau solide de diététiciens formés aux protocoles fondés sur des preuves pour répondre aux besoins individuels des patients. Avec un accent sur l'amélioration de la prestation de soins, Sylvan propose des solutions technologiques, des ressources éducatives et des outils de planification des repas pour améliorer les résultats des patients. Leurs services ciblent les régimes de santé et les prestataires en favorisant une meilleure connectivité entre les patients et les diététiciens qualifiés, visant en fin de compte à créer des plans de soins personnalisés qui soutiennent les objectifs de santé à long terme.

Description

• Serve as the primary relationship owner for assigned provider partners, acting as the main point of contact for all account-related needs • Establish and maintain strong relationships with providers and their office staff through consistent communication and in-person engagement • Own provider communications, ensuring timely responses, clear follow-up, and proactive outreach • Deliver provider and staff education, including training sessions and ongoing support to drive engagement and adoption • Identify provider needs, challenges, and opportunities, collaborating with internal teams to develop solutions that support partner success • Monitor account health and engagement, escalating risks and contributing to action plans to improve outcomes • Maintain accurate documentation of provider interactions, feedback, and activities • Act as a trusted advisor and advocate for providers, ensuring their feedback informs internal priorities and improvements • Collaborate with internal clinical and product/ops teams, sharing feedback on a regular basis, both clinically, operationally, and economically • Problem Solving workflow challenges to help facilitate incremental referrals into the program • Implement new services and products for existing partners

🎯 Exigences

• 5+ years of experience in customer success, account management, project management, customer service, or a related role in a pharmacy or clinical-facing environment • Bachelor’s degree required • Background in healthcare, business, communications or related field • Ability to work independently from a home-based location within a commutable distance of assigned clinic sites • Travel regularly for work by car • Proficiency with Microsoft Suite with strong analytical skills and a data driven approach • AI Tool fluency (Claude, Gemini, Copilot) • Legally authorized to work in the U.S

🏖️ Avantages

• Competitive salary + variable incentive bonus compensation and equity • Remote • Comprehensive Health Coverage • PTO