Healthcare Customer Service Representative

Emploi pas sur LinkedIn

🕒 il y a 2 jours

🌺 Hawaii – Distant

🌺 Hawaii – Remote

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Teleperformance

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1978

🤝 B2B

🎯 Recrutement

B2B • Business Services • Recruitment

description traduite de l'entreprise

Description

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Connect with customers via phone/email/chat/social media to resolve their questions or concerns. • Calmly attempt to resolve and de-escalate any issues. • Escalate interactions when necessary and appropriate. • Respond to requests for assistance and/or possible processing payments. • Track all call-related information for auditing and reporting purposes. • Provide feedback on call issues. • Upsell if required.

🎯 Exigences

• High School Diploma or equivalent. • Minimum of 6 months of customer service experience. • Must be 18 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of Windows-based systems. • Customer service and/or sales experience preferred. • College degree preferred but not required.

🏖️ Avantages

• TP offers benefits to you and your family. • Comprehensive health benefits. • Medical, vision, and dental coverage. • Employment Assistance Programs. • Health and personal time off (HPT). • Leave programs. • Competitive 401(K) plans. • Life insurance. • Supplemental medical coverage. • Critical care insurance. • Pet insurance. • FSA plans. • Retailer discounts.