Healthcare Customer Service Representative

Emploi pas sur LinkedIn

🕒 il y a 2 jours

🎸 Tennessee – Distant

🎸 Tennessee – Remote

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Teleperformance

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1978

🤝 B2B

🎯 Recrutement

B2B • Business Services • Recruitment

description traduite de l'entreprise

Description

• Serve as a primary point of contact for clients • Manage inbound and outbound communications • Resolve inquiries efficiently utilizing web-based tools • Ensure a seamless and positive customer experience • Connect with customers via phone/email/chat/social media • Calmly attempt to resolve and de-escalate issues • Escalate interactions when necessary • Track call related information for auditing and reporting • Upsell if required

🎯 Exigences

• High School Diploma or equivalent • Minimum of 6 months of customer service experience • Must be 18 years of age or older • Ability to type at least 25 words per minute • Comfortable with desktop computer systems and have general knowledge of Windows-based systems • Customer service and/or sales experience preferred • College degree preferred but not required.

🏖️ Avantages

• Comprehensive health benefits including medical, vision, and dental • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(K) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts