Help Desk Specialist

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Terrestris LLC

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🏛️ Gouvernement

🎯 Recrutement

Government • Recruitment

Terrestris LLC est une entreprise fondée par un vétéran du Corps des Marines, dédiée à l'amélioration du potentiel humain et à la réalisation de meilleurs résultats de mission grâce à une performance humaine améliorée et à la technologie. Ancrée dans les valeurs du Corps des Marines des États-Unis telles que l'honneur, le courage et l'engagement, Terrestris vise à fournir une valeur exceptionnelle en améliorant l'efficacité et l'efficience du gouvernement. Spécialisée dans la gestion du capital humain, Terrestris dispose d'une expertise dans l'acquisition, le développement et la gestion des talents, en tirant parti de la technologie pour optimiser ces processus.

Description

• Provide remote support to other US staff and to CI customers • Aid in user account management, including but not limited to adding, removing, and maintaining account access to various resources • Apply customer service and customer support principles and methods • Install systems in customer organizations • Install primary and peripheral computer software and hardware • Troubleshoot and resolve problems on desktop computers, laptop computers, and/or applications or software for customers • Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications • Test and debug programs according to detailed requirements and submit results • Provide support in customer service, help resolve user accounts, and troubleshoot the configuration of software and/or Operating Systems • Provide support in testing software deployment by testing and submitting survey results

🎯 Exigences

• 1-2 years of IT help desk support • Proficiency in laptop and desktop computers and Operating Systems and hardware technologies • Strong customer service skills, both oral and written • Ability to follow knowledge articles and articulate instructions in a chat, phone, email, and within the documentation a support session to assist customers • An ability to assist multiple customers at a time when possible • An ability to open and monitor the status of trouble tickets and add pertinent information into the current US ticketing system, Service Now or any other required ticket documentation system, to include steps leading to resolution or escalation • Customer service experience in a call center or equivalent • High school diploma or equivalent • Associate’s degree in IT or equivalent experience preferred • Must be a US citizen

🏖️ Avantages

• health, life, disability, financial, and retirement benefits • paid leave • professional development • tuition assistance • work-life programs • our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards