Sales Support Concierge

Emploi pas sur LinkedIn

🔥 il y a 13 heures

🌲 North Carolina, Wisconsin – Distant

🌲 North Carolina – Remote 🧀 Wisconsin – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🤑 Commercial

🦅 Parrain de Visa H1B

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Thermo Fisher Scientific

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1956

🏥 Santé

📦 Logistique

🏭 Fabrication

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific est le leader mondial dans le service aux sciences, avec un chiffre d'affaires annuel de plus de 40 milliards de dollars. Leur mission est de permettre à leurs clients de rendre le monde plus sain, plus propre et plus sûr en soutenant la recherche en sciences de la vie, en résolvant des défis analytiques complexes, en augmentant la productivité des laboratoires et en améliorant la santé des patients grâce aux diagnostics et au développement de thérapies révolutionnaires. Avec une équipe mondiale, ils offrent des technologies innovantes et des services pharmaceutiques à travers des marques telles que Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon et PPD.

Description

• Connect sales, customers, and internal departments to coordinate sales processes from quote to delivery • Manage product and customer data • Optimize sales operations processes • Support commercial teams and enhance customer experience • Maintain data accuracy in Salesforce.com and ERP platforms • Handle pricing updates • Coordinate cross-functional activities to enable seamless order fulfillment • Contribute to continuous improvement initiatives • Prepare and deliver business reviews and presentations • Handle customer inquiries and resolve escalations

🎯 Exigences

• Bachelor's Degree required; no prior experience required • Sales operations, customer service, or related business operations experience preferred • Business Administration, Supply Chain, Life Sciences, or related field preferred • Additional relevant certifications in project management or process improvement beneficial • Advanced proficiency in Microsoft Office suite, particularly Excel for data analysis • Expertise with CRM systems, especially Salesforce.com, and ERP platforms • Strong analytical and problem-solving abilities with attention to detail • Project management and process improvement skills • Clear written and verbal communication abilities • Experience in cross-functional collaboration and stakeholder management • Ability to work independently and prioritize multiple tasks • Customer service orientation with focus on quality • Knowledge of continuous improvement methodologies, such as Six Sigma and Lean, preferred • Experience with data management and maintaining system accuracy • Capability to handle customer inquiries and resolve escalations • Proficiency in building and maintaining customer/product databases • Ability to prepare and deliver business reviews and presentations • Understanding of pricing structures and contract management