Manager, Referral Partner Operations

🔥 il y a 9 heures

🇺🇸 États-Unis – Télétravail

💵 $73 900 - $90 700 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of TopDog Law

TopDog Law

51 - 200 employés

Fondée en 2019

💼 Conseil

📣 Marketing

⚖️ Juridique

Consulting • Marketing • Legal

TopDog Law est un réseau national de marketing et une marque de cabinet d'avocats spécialisés dans les préjudices corporels, qui met en relation les personnes blessées avec des avocats locaux à travers les États-Unis. L'organisation (y compris Helm Law Group, LLC) se concentre sur les affaires d'accidents et de blessures – accidents de voiture et de camion, erreurs médicales, blessures à la naissance, abus en maison de retraite, abus sexuels, glissades et chutes, accidents du travail, et décès injustifiés – en offrant des évaluations gratuites des affaires et une représentation basée sur des honoraires conditionnels. TopDog Law gère un réseau de cabinets partenaires agréés dans différents États, possède plusieurs bureaux à l'échelle nationale, et met l'accent sur la communication avec les clients, la sensibilisation par la publicité, et la connexion des clients avec des avocats locaux agréés.

Description

• Collect, review, and reconcile lead and case data from external law firm partners into Salesforce accurately and on time • Define reconciliation standards and ensure data integrity • Serve as the internal expert on partner data flows • Track pending and aging cases proactively • Drive document collection from external partners against targets and deadlines • Hold partners accountable for providing required data and deliverables • Direct weekly prioritization of the team’s work • Set expectations and hold team members accountable • Coach team members in real time and conduct performance conversations • Act as a player-coach by carrying accounts and working directly in the data • Sequence recurring monthly work against deadlines and track workstream status • Identify and fix process gaps • Answer executive questions about numbers and status • Present problems, attempted solutions, recommendations, and required support using data

🎯 Exigences

• 3–5 years in operations, data reconciliation, or a role where accuracy and partner-facing coordination were core responsibilities • Experience managing a team, including setting expectations, conducting accountability conversations, and developing people • Project management skills, including sequencing work, tracking multiple workstreams, and meeting recurring deadlines • Exceptional attention to numerical accuracy and reconciliation • Comfortable presenting numbers and status directly to executives without a script • Desire to own and improve an operational function • Experience holding external partners accountable for data or deliverables without formal authority • Preferred: experience managing partner or vendor relationships involving data handoffs • Preferred: experience in legal, financial services, or another regulated environment • Preferred: process improvement or systems optimization background • Salesforce proficiency or experience working with Salesforce data flows • Alignment with the company’s values: embracing change, commitment, no-ego energy, ownership, and urgency

🏖️ Avantages

• Eligible for performance-based bonus • Medical, dental, and vision insurance • 401(k) with company match • HSA • Life insurance • Disability coverage • Paid time off • Parental leave • Fully remote work

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