IT Analyst

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Grupo Top Experience

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2007

🚗 Transport

👥 B2C

Transport • Tourism • B2C

Grupo Top Experience est une entreprise de tourisme complète basée à Rio de Janeiro, spécialisée dans le transport terrestre, les visites de la ville et les expériences nautiques. En tant que maison mère de Top Transfer, reconnue pour son service exceptionnel et sa haute satisfaction client, Grupo Top Experience vise à connecter les personnes à leurs destinations tout en offrant des expériences inoubliables. Ils fournissent une gamme de services incluant des transferts partagés, privés et VIP, ainsi que des visites guidées et des forfaits de voyage, faisant d'eux un choix de premier plan pour les voyageurs locaux et internationaux.

Description

• Manage and optimize the CRM (Bitrix), ensuring workflows, automations and processes are functioning correctly • Develop and implement automations in the CRM and other systems to reduce manual tasks and rework • Ensure integrity and organization of information across systems (CRM, ERP, spreadsheets, etc.) • Identify failures, bottlenecks and opportunities for improvement in operational and system processes • Create, maintain and update reports and dashboards (BI), ensuring visibility of KPIs for leadership • Define and monitor operational, commercial and performance metrics • Support leaders in data analysis and decision-making based on structured information • Provide technical support to teams, resolving issues related to systems, access and tools • Assist in resolving customer-impacting technology issues • Manage system access and users (creation, modification and deletion) across systems, email and company tools • Ensure correct system usage and adherence to defined processes • Train employees on the use of tools, systems and processes • Research, test and implement new technologies and tools (including AI) to increase efficiency • Structure and organize systemic requests and improvements with business areas

🎯 Exigences

• Advanced experience in managing and automating the Bitrix CRM • Experience with process integrations and automations (APIs, webhooks or tools like Make/Zapier) • Experience in data structuring, processing and validation • Experience creating reports and dashboards (BI / advanced Excel) • Experience in system administration and access management (users, permissions, email) • Experience in technical support and resolving operational issues • Ability to map processes and implement improvements using technology • Experience evaluating and implementing new tools (including AI)