Account Manager III

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Toray Advanced Composites

Site WebLinkedInTous les Emplois

501 - 1000 employés

🚀 Aérospatiale

🏭 Fabrication

🚘 Automobile

Aerospace • Manufacturing • Automotive

Toray Advanced Composites est un fournisseur et fabricant mondial de matériaux composites haute performance et de pièces composites techniques. Son portefeuille de produits comprend des bandes unidirectionnelles et des préimprégnés thermoplastiques et thermodurcissables, des stratifiés renforcés thermoplastiques, des composés pour moulage en vrac, des résines RTM haute température, des matériaux pour outillage composite, des adhésifs, des films de surface, des syntactiques et des solutions de protection contre la foudre, ainsi que des pièces, des composants moulés par compression et des services d'ingénierie spécialisés. Toray dessert des marchés exigeants tels que l'aérospatiale (aérostructures, radômes, intérieurs d'avion, mobilité aérienne avancée), les lancements de véhicules spatiaux et satellites, l'automobile haute performance et le sport automobile, l'électronique grand public, le médical, le loisir, l'industrie et l'exploitation pétrolière et gazière, se positionnant comme un partenaire B2B pour des solutions composites techniques.

Description

• Manage current sales and the development of new sales to achieve the optimum balance of profitability and market share • Strategic thinking and create a strategic business plan that reflects a focus on The Boeing Company’s business objectives and strategies to align to those objectives with ours • Ability to recognize the customer’s need and apply this knowledge in business and sales growth and sales retention for the client • Manage by leading the execution of new product design-in and qualification for key OEM accounts with a Boeing Company focus, including developing customer product specifications, establishing, and managing customer product qualification of new products, and managing the ramp-up of new product deliveries • Successfully seek out and qualify leads and effectively profile new accounts • Develop and improve sales strategies to target existing and potential accounts • Work to revenue targets and KPI's as set by the department/company • Oversee and manage the interaction and account satisfaction with the company • Develop strong relationships with the customer at various levels and internal relationships within the company to strengthen the overall relationship • Ensures all Customer and Account-Facing services are provided in a consistent and timely fashion • Resolves or appropriately escalates customer service issues in conjunction with operations including enlisting the support of Quality, Expert Services, Procurement and Production • Coordinate with the compliance department on knowing and understanding regulations and the implication to customer impact • Prepare and support forecasts, pricing documentation, presentations of customer reports with meaningful analytics, trending and recommendations for program improvement based on findings • Lead, direct, and guide the organization toward material qualification targets which assures an expanded sales base and increased customer penetration • Provide direction and customer feedback to: R&D for new required products, Technical Service on qualifications and product related technical problems, and Production and Quality Assurance on current material performance • Assess and contribute to the following: (1) direction of new product development activities, (2) establishment of market pricing and contract negotiations, and (3) the path of product qualification to key programs • Provide a high level of support to our Inside Sales, Quality, and Production teams in obtaining, maintaining, and expanding business • Build partnerships with consumers and Toray to resolve service issues within a timely manner • Accountable for overall retention of accounts in assigned book of business

🎯 Exigences

• Bachelor’s degree is preferred however Associates or equivalent experience is required • More than 5 years of experience in customer service, inside sales or account management • Knowledge of composite materials, properties, production, qualifications, and processes, as well as, applications, part design engineering and material production and fabrication is essential • Sensitivity for cost methods and financials is required • Strong presentation, time management and teamwork skills • Comfortable interfacing and developing professional relationships with internal and external customers • Knowledge about ERP systems (Microsoft Dynamics AX) and previous ERP experience preferred • Experience with MS Office suite • Clear understanding of international regulations and international shipment processes • Ability to solve practical problems and resolve customer issues effectively and efficiently • Attention to detail in composing and proofing materials, establishing priorities and meeting deadlines • Knowledge of measurements conversion and weights in metric and standards • Maintaining work areas in a neat, orderly and safe manner • Ability to travel nationally and internationally as needed • Must be able to communicate clearly (written and verbally) in English • Must occasionally lift and/or move up to 25 pounds • Follow safety procedures for PPE (personal protection equipment) • Ability to prioritize and juggle multiple items