Customer Solutions Engineer

🕒 il y a 29 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

👻 Score fantôme 16%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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TRM Labs

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2018

₿ Crypto

📋 Conformité

🤝 B2B

Crypto • Compliance • B2B

TRM Labs est une entreprise spécialisée dans l'intelligence blockchain qui fournit des solutions de surveillance de transactions, de services forensics et de conformité aux entreprises et organismes du secteur public traitant des cryptomonnaies. Leur plateforme et leurs produits (exemples : Compliance360, Investigation360, Seizure360, Supervision360, BlockInt API, MCP, wallet screening, Know-Your-Asset) aident les banques, les entreprises crypto, les régulateurs, les forces de l'ordre et les autorités fiscales à détecter, enquêter et bloquer les activités crypto illicites, soutenir les saisies, et répondre aux exigences de LBC/FT et de supervision. TRM propose également des formations et certifications (TRM Academy) ainsi que des services professionnels tels que la réponse aux incidents et le développement des capacités.

Description

• Own and deliver end-to-end TRM solutions, including requirements analysis, business-process design, platform customization, API integration, testing, and customer training • Serve as the technical consultant during discovery calls with key customers and prospects • Document technical requirements and guide solution design • Present TRM APIs and architecture, including implementation guidance, timelines, and potential challenges • Develop API documentation, reference architectures, and implementation guides • Build and maintain relationships with technical stakeholders • Provide expert integration support and troubleshoot customer issues • Stay current with product features and technical dependencies • Align customer needs with the product roadmap and advocate for enhancements • Participate in weekly customer syncs, bi-weekly health syncs, account-team POD calls, and regular customer engagement • Deliver integration documentation within 1–2 days • Provide immediate contingency solutions for urgent customer issues • Build scripted customer proofs of concept within days • Feed customer insights back to engineering and product teams

🎯 Exigences

• Professional experience in pre- and post-sales roles, such as Solutions Architect, Sales Engineer, Solutions Engineer, or Customer Success Engineer • US Citizenship is required (no dual citizenship) • Exceptional customer-facing skills with technical and non-technical audiences • Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch • Comfortable scripting in one or more languages to build customer PoCs or prototype APIs, such as Python, JavaScript, or TypeScript • Strong problem-solving skills and ability to prioritize and manage multiple complex tasks independently • High initiative and proactive approach to technical and team-process improvements • Previous AI development experience highly preferred • Ability to work during core overlap hours of 8:00am–5:00pm ET • AI fluency, including applying AI to accelerate workflows, structure and solve problems, improve output quality, and increase speed and leverage

🏖️ Avantages

• Fully remote work arrangement • Asynchronous communication and collaboration • Occasional off-hours availability during live mission operations; no formal on-call rotation, pager, or 24/7 obligation • Competitive benefits, wellness programs, and time away from work, varying by country and local employment requirements