Claims Operations Director

🕒 il y a 5 mois

🌽 Illinois – Distant

info

💵 €137 200 - €174 900 / an

⏰ Temps Plein

🔴 Expert

⚙️ Opérations

🦅 Parrain de Visa H1B

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🗣️🇺🇸🇬🇧 Anglais requis

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UNITE HERE HEALTH

201 - 500 employés

⚕️ Assurance santé

🤝 À but non lucratif

🌍 Impact social

Healthcare Insurance • Non-profit • Social Impact

UNITE HERE HEALTH est un fonds national de santé qui collabore avec des syndicats locaux et des employeurs pour offrir des prestations de santé et des ressources visant à améliorer la santé et les soins de santé de ses participants. Servant environ 200 000 enfants et adultes à l'échelle nationale, UNITE HERE HEALTH se concentre sur l'offre de solutions de soins de santé de haute qualité et abordables, et vise à fournir un meilleur service grâce à l'innovation et à l'engagement des participants.

Description

• Establish and execute short- and long-term strategic goals for claims processing efficiency and effectiveness. • Drive continuous improvement initiatives and foster a culture of innovation. • Lead growth initiatives for the claims function, including due diligence, plan integration, staffing, and systems. • Collaborate cross-functionally to align claims processing policies with organizational goals. • Lead and manage all claims-related functions, including: Electronic claim intake, mail distribution, document imaging, data entry, provider maintenance, quality assurance, and training. • Ensure timely and accurate adjudication and payment of hospital, physician, disability, life, and supplementary claims. • Oversee Short-Term Disability claims in compliance with Department of Labor and Fund guidelines. • Partner with Regional Directors and Trustees to improve medical appeals efficiency and transparency. • Oversee system configuration projects related to benefit plan design, code maintenance, claims editing software, network/vendor mandates, and Fund-wide initiatives. • Drive auto-adjudication rates above industry benchmarks through consistent system configurations and scalable operational strategies. • Define analytical requirements for claims-related reports, KPIs, and metrics within the enterprise data warehouse. • Monitor performance metrics and prepare management reports. • Conduct claims studies to inform strategic decisions and propose benefit changes based on claims and appeals trends to reduce member abrasion. • Collaborate with IT and network vendors to ensure electronic claim files comply with HIPAA standards and develop and enforce operational policies, procedures, and utilization safeguards. • Coach and develop managers and supervisors for future leadership roles.

🎯 Exigences

• Minimum 15 years of progressive leadership experience in automated group health claims environments, preferably within organizations of 300+ employees. • At least 10 years of team management experience, including 5+ years in senior leadership roles. • 5+ years of experience in system configuration and benefit plan design. • Bachelor’s degree in business administration, healthcare, or related field preferred (or equivalent experience required). • Deep knowledge of group health benefits and claims processing systems. • Familiarity with DOL, ERISA, ACA, and other regulatory requirements related to group health plan administration. • Experience with Taft-Hartley plan administration strongly preferred. • The ability to travel 15+% as needed.

🏖️ Avantages

• Medical • Dental • Vision • Paid Time-Off (PTO) • Paid Holidays • 401(k) • Short- & Long-term Disability • Pension • Life • AD&D • Flexible Spending Accounts (healthcare & dependent care) • Commuter Transit • Tuition Assistance • Employee Assistance Program (EAP)

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