Senior Community Strategy Manager

🕒 il y a 11 jours

🗻 New Hampshire – Distant

🗻 New Hampshire – Remote

💵 $85 000 - $95 000 / an

⏰ Temps Plein

🟠 Senior

🧐 Stratégie

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Unite Us

Site WebLinkedInTous les Emplois

501 - 1000 employés

💼 Conseil

📦 Logistique

🏥 Santé

Consulting • Logistics • Healthcare

Unite Us est une entreprise technologique axée sur les résultats, qui développe des réseaux de soins coordonnés afin de connecter les acteurs des secteurs de la santé et des services sociaux. L’entreprise met en relation les professionnels intervenant auprès de chaque patient et intègre de manière fluide les déterminants sociaux de la santé dans la prise en charge. Les professionnels de tout le parcours de soins peuvent orienter les patients vers des partenaires externes et suivre l’ensemble de leur parcours de santé avec les acteurs de leur communauté, tout en rendant compte des résultats concrets obtenus dans un large éventail de services, au sein d’un écosystème centralisé, cohérent et collaboratif. Cette infrastructure sociale aide les communautés à dépasser les annuaires de ressources traditionnels et à renforcer leur capacité à mesurer leur impact, à améliorer la santé et à suivre les résultats à grande échelle.

Description

• Serve as a consultative partner to Customer Success, Sales, and Implementation teams • Build enablement frameworks, tools, training, and coaching to improve execution consistency • Execute community engagement and network strategies for priority customers • Design scalable engagement strategies across customer segments, geographies, and campaigns • Build relationships with community partners and anticipate adoption risks • Coach CSMs on customer- and partner-specific engagement plans • Manage and co-facilitate escalation processes; coordinate stakeholders for timely resolution • Design escalation campaigns and playbooks to address recurring adoption and partner-engagement barriers • Maintain SOPs, playbooks, and triage processes; implement scalable workflows • Identify bottlenecks and improve processes to reduce manual work and clarify ownership • Track escalation campaign metrics in Salesforce and monitor adoption, engagement, and network health • Design measurement frameworks for campaigns, adoption efforts, surveys, and engagement initiatives • Synthesize cross-customer and geographic data into trends, opportunities, and executive-ready recommendations • Improve Salesforce workflows, reporting structures, data quality, and activity tracking • Align stakeholders around engagement priorities, escalation plans, and customer outcomes • Lead cross-functional initiatives and influence teams without direct authority • Facilitate customer, partner, and internal discussions, including complex escalation and adoption conversations • Create executive-ready narratives and coach others on concise communication • Diagnose challenges and lead experimentation with engagement, escalation, and adoption models • Connect community engagement to customer value, adoption, retention, and measurable outcomes • Identify cross-customer themes affecting community partners and prioritize work by impact

🎯 Exigences

• 5+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role, including experience across multiple customers, geographies, or campaigns • Experience working with state or local government agencies, community-based organizations, nonprofits, healthcare organizations, or organizations serving vulnerable populations • Demonstrated success designing scalable engagement strategies and building relationships across customers, community partners, government agencies, and internal teams • Experience coaching, mentoring, or enabling CSMs or cross-functional partners on community strategy, escalation management, or adoption practices • Experience managing complex, multi-customer or multi-market projects across competing priorities and changing timelines • Strong analytical and operational skills, including measurement frameworks, data synthesis, and executive-ready recommendations • Experience building scalable SOPs, playbooks, or operating models and driving operational consistency • Experience using CRM or case management platforms; Salesforce preferred • Comfort working in a fast-paced, evolving environment • Must reside in New Hampshire • Must pass a background check including criminal, employment, and education verification • Position may require 30–50% travel

🏖️ Avantages

• Medical, dental, and vision insurance for team members and eligible partners and dependents • Unlimited virtual mental health and acute medical visits • Employee Assistance Program (EAP) • Wellness platform subscription • Flexible Time Off, including volunteer days and mental health days • 14 paid company-wide holidays • Paid parental leave, including adoptive parents • Employee Resource Groups • Health Savings Accounts (HSAs) • Flexible Spending Accounts (FSAs) • Commuter benefits • 401(k) with employer match, immediate vesting, and financial wellness resources • Company-paid life and AD&D insurance, with optional additional coverage • Disability coverage • Accident insurance • Pet insurance • Necessary work-from-home equipment, including a computer, mouse, keyboard, and other approved WFH supplies

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